Nikolas Metzger
@nikolasmetzger
Hospitality operations and POS integration expert driving efficiency and high-volume guest experiences.
United StatesWhat I'm looking for
I am a hospitality operations leader with 15+ years of end-to-end restaurant experience and deep technical mastery of POS platforms.
I specialize in POS implementation, transaction velocity optimization, and using systems as communication hubs to synchronize floor and kitchen operations.
I've delivered elite-level service in high-stakes environments, trained and certified staff on service standards and technical workflows, and maintained 100% accuracy on complex transactions across Toast, Aloha, and POSiTouch.
I combine operational empathy with systems-focused problem solving to improve guest retention, streamline workflows, and drive consistent execution in high-volume hospitality settings.
Experience
Work history, roles, and key accomplishments
Service & Systems Lead
A.O.C. Brentwood
Apr 2023 - May 2025 (2 years 1 month)
Delivered elite-level service for high-profile guests and managed POS-driven operational workflows, achieving 100% transaction accuracy while synchronizing floor operations and team alignment.
Service Training & Floor Lead
Wood Ranch BBQ & Grill
Oct 2018 - Apr 2023 (4 years 6 months)
Certified new staff on service standards and POS technical workflows, led bar and dining room operations in high-demand periods, and optimized communication to maintain peak order velocity.
Bartender & Service Professional
Uno Pizzeria & Grill
Mar 2014 - Oct 2018 (4 years 7 months)
Managed peak-capacity bar and floor service in a high-traffic environment, processing complex transactions with 100% accuracy using Aloha and POSiTouch while coordinating with kitchen staff.
Education
Degrees, certifications, and relevant coursework
Hospitality Operations & Systems Management Equivalency
Equivalency, Hospitality Operations & Systems Management
2007 -
Recognized equivalency in hospitality operations and systems management based on 15+ years of end-to-end restaurant experience and technical POS mastery.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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