PCPatrick De Castro
@patrickdecastro
Customer-focused support specialist with experience in gaming, tech, and virtual assistance.
PhilippinesWhat I'm looking for
I am a customer support professional with experience across consumer brands, gaming, and technical support, delivering phone, email, and chat assistance for companies including Alta Resources, Keyworks Studios, Genpact Services, and TaskUs.
I have handled escalations, transactional inquiries, content moderation, annotation for AI applications, and technical reporting—creating analysis reports, reproducing email reports across devices, and cascading information to improve processes and efficiency.
I also provide virtual assistant services for U.S. real estate clients, managing scheduling, client portfolios, meeting organization, and promotional materials while maintaining compliance with moderation and quality guidelines.
Experience
Work history, roles, and key accomplishments
Annotator / Content Moderator
TaskUs
Jan 2024 - Dec 2025 (1 year 11 months)
Annotated images for Meta applications to assist AI in avatar rendering and performed content moderation for Instagram, ensuring compliance with platform guidelines.
Triage Specialist
Genpact Services, LLC
Jan 2023 - Dec 2024 (1 year 11 months)
Performed technical support and triage for multiple applications, reproduced issues across devices, created analysis reports and forwarded findings to engineers to improve processes.
Virtual Assistant
CyberBacker
Jan 2023 - Dec 2023 (11 months)
Supported US-based realtors with administrative tasks, scheduling, client outreach, portfolio creation and marketing materials to streamline client operations and listings.
Player Engagement Agent
Keywords Studios
Jan 2015 - Dec 2023 (8 years 11 months)
Provided chat and email support for mobile, console and PC games, resolving transaction and in-game currency issues and assisting players with technical and account inquiries.
Email Support Representative
Alta Resources
Jan 2020 - Dec 2021 (1 year 11 months)
Handled email support for Universal Music Group artists, managing fan mail, merchandise delivery inquiries and event-related questions while escalating complex issues.
Customer Care Representative
Alta Resources
Jan 2019 - Dec 2020 (1 year 11 months)
Provided multichannel customer support for brands including Adidas and Reebok, resolving delivery and product inquiries and de-escalating customer conflicts to improve satisfaction.
Education
Degrees, certifications, and relevant coursework
San Sebastian College - Recoletos Manila
2002 - 2015
Completed secondary and/or preparatory education at San Sebastian College - Recoletos Manila from 2002 to 2015.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Interested in hiring Patrick?
You can contact Patrick and 90k+ other talented remote workers on Himalayas.
Message PatrickFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
