Christian David Ancuelo

Provided player support for mobile games by addressing inquiries related to payments, accounts, and gameplay. Collected player feedback and documented bugs for the development team. Resolved real-time issues through troubleshooting.

Assisted users with login issues, account settings, and inquiries about available shows and movies via chat, email, and phone. Utilized Microsoft Office and provided technical support.

Made outbound calls to secure vehicle releases, coordinated with insurance adjusters, and maintained accurate records of vehicle releases in compliance with company policies.

Reviewed and moderated player-uploaded assets and in-game chat for inappropriate content. Ensured compliance with game rules and stayed informed on global news to avoid sensitive topics.

Identified customer needs and provided appropriate technical support. Diagnosed and resolved hardware and software issues, and offered installation support for purchased software.

Provided assistance to users via chat, email, and phone. Investigated complaints and mediated issues between guests and hosts, assisting with account and payment inquiries.

Identified customer business needs and recommended additional products. Installed and troubleshot accounting software while understanding basic bookkeeping principles.

Currently enrolled in a Bachelor of Arts in Information Technology, focusing on the integration of technology in various fields and enhancing IT skills.

Completed an Associate in Arts Degree, focusing on foundational studies that prepare students for further education and professional development.

Pursued a Bachelor of Science in Clinical Psychology, gaining knowledge in psychological theories, research methods, and clinical practices.