Patrick Claro-Co

Guided entrepreneurs through C-Corporation formation by explaining structure, liability protection, compliance requirements, and registration procedures. Coordinated multiple concurrent client formations end-to-end while preparing, filing, and managing compliant formation documents and maintaining organized digital records.

• Guided entrepreneurs through the C-Corporation formation process by explaining corporate structure, liability protection, compliance requirements,
and registration procedures.
• Collected, reviewed, and verified client information to ensure accurate preparation of business formation documents and state filing requirements.
• Prepared, filed, and managed C-Corporation formation documents while en

Coordinated multiple client business formation projects, serving as the primary point of contact for business owners and CEOs. Managed end-to-end administrative workflows, maintained confidential records, and prepared legal and compliance documentation.

Prepared detailed performance and quality reports to support data-driven decisions. Conducted root cause analysis, recommended workflow improvements, and coordinated quality initiatives with operations managers and cross-functional teams.

• Evaluated customer interactions using established quality standards to ensure compliance and consistent performance assessments.
• Analyzed performance trends and provided structured coaching that improved service quality.
• Conducted quality audits to identify process improvements and operational risks.
• Prepared reports and maintained confidential documentation with exceptional accuracy.
• Co

Provided technical support to residential and business customers by diagnosing and resolving service-related issues. Guided customers through troubleshooting with clear, step-by-step instructions and achieved multiple promotions based on performance and attendance.

• Delivered technical support to residential and business customers by diagnosing and resolving service-related issues.
• Guided customers through troubleshooting using clear, step-by-step instructions tailored to varying levels of technical knowledge.
• Earned two promotions within eight months through consistent achievement of performance targets, exceptional attendance, and strong customer
serv

Delivered end-to-end customer support across billing, sales, retention, and technical support in a high-volume contact center. Built customer relationships by identifying needs and recommending appropriate solutions.

Provided end-to-end customer support across sales, billing, technical support, customer retention, and account management functions within a high-volume contact center environment.

Built strong customer relationships by identifying individual needs and recommending appropriate products, services, and solutions.

Resolved complex customer concerns while balancing service quality, efficiency, and

Delivered excellent customer service in a fast-paced environment while maintaining accuracy, professionalism, and efficiency during high-volume periods.

Followed strict food safety, sanitation, and operational procedures to ensure compliance with company standards.

Worked collaboratively with team members to maintain smooth daily operations and consistently meet customer expectations.

Demons

Represented the Colgate brand by conducting product demonstrations, educating customers, and promoting product benefits to increase consumer engagement.

Assisted customers in selecting products based on their needs while delivering exceptional customer service.

Maintained attractive merchandising displays and ensured product availability to maximize sales opportunities.

Built positive custom

Earned a Marine Engineering degree with a focus on Maritime Studies from Philippine Maritime Institute from June 2012 to March 2015.

Earned a Bachelor of Science in Marine Engineering from the Philippine Maritime Institute in 2015.