Jayson Rafer
@jaysonrafer
Executive operations manager at From Craft to Cash who ran member operations, automations, and program delivery.
PhilippinesWhat I'm looking for
At From Craft to Cash, I owned backend operations for a coaching and membership business, from purchase through delivery. I managed the member lifecycle, maintained GoHighLevel funnels and automations, and coordinated program delivery.
I currently support dental professionals registering on Cloud Dentistry, reviewing applications and resolving questions over email, chat, and SMS. At Diamond Law Center, I provide front-line client support and improved the membership website and FAQ databank.
Earlier, I managed network and escalations teams at Quantrics Enterprises, Inc. (Bell Canada) and Alorica Contact Services, Inc. (Comcast). My background also includes technical support, customer service, and executive assistance.
Experience
Work history, roles, and key accomplishments
Professional Engagement Specialist
Cloud Dentistry
Dec 2025 - Present (10 months)
First point of contact for dental professionals, handling inquiries and resolving issues via email, chat, and SMS. Reviews registrations, verifies documentation, and manages the shared inbox.
Virtual Assistant
Diamond Law Center
May 2022 - Present (4 years 5 months)
Provided front-line customer support for a law office, handling client inquiries by phone and email. Improved the membership website and created a FAQ databank to enhance team efficiency.
Executive Operations Manager
From Craft to Cash
May 2024 - Sep 2026 (2 years 4 months)
Owned end-to-end backend operations for a coaching and membership business, managing the CEO's calendar and communications. Ran the full member lifecycle, monitored payments, built automations, and created SOPs and trackers.
Network and Escalations Team Manager
Quantrics Enterprises, Inc.
Sep 2018 - May 2022 (3 years 8 months)
Led the network and escalations department, with team managers reporting directly. Defined department objectives, built scorecard metrics, and coached team managers on agent development.
Operations Team Manager
Alorica Contact Services, Inc.
Mar 2015 - Jul 2018 (3 years 4 months)
Trained, mentored, and coached front-line agents on customer service and quality standards. Resolved escalation calls and configured hardware and software for customer workstations.
Technical Support Representative
Transcom
Jun 2012 - Mar 2015 (2 years 9 months)
Provided technical support for cable, internet, and telephone services, diagnosing issues on live calls. Configured hardware and software, processed payments, and consistently met revenue quotas.
Telemarketer
Slingshot Outsourced Solutions, Inc.
Oct 2011 - Apr 2012 (6 months)
Overcame objections with a persuasive approach, building a strong sales and interpersonal foundation.
Education
Degrees, certifications, and relevant coursework
BYU Pathway Worldwide
PC101 Life Skills, PC102 Professional Skills, Life Skills and Professional Skills
Completed PC101 Life Skills and PC102 Professional Skills courses.
Virtual Assistant Companion PH
Certificate, E-commerce, Social Media Marketing, Bookkeeping, Real Estate VA
2023 - 2023
Completed training in e-commerce, social media marketing, bookkeeping, and real estate VA skills.
University of Makati
Bachelor of Science, Information Technology
2010 - 2014
Pursued a Bachelor of Science in Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Website
jaysonrafer.com/portfolioPortfolio
jaysonrafer.com/portfolioSalary expectations
Social media
Job categories
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