Open to opportunities

Patrick Casar

@patrickcasar

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Customer service professional with expertise in client relations and sales.

Germany

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

My name is Patrick Peter Casar, and I am a dedicated customer service professional with extensive experience in client relations and sales. Currently, I work as a Kundenberater at Fonetix GmbH, where I excel in providing tailored customer consultations, creating offers, and managing customer data. My role also involves handling customer inquiries and complaints, utilizing SAP to streamline processes and enhance customer satisfaction.

Prior to my current position, I served as a Customer Service Manager at Sitel for Deutsche Telekom, where I honed my skills in statistical data collection and customer management. My journey began with a comprehensive training in Groß- und Außenhandel, where I developed a strong foundation in sales and customer service. I am passionate about delivering exceptional service and building lasting relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor

Current

Fonetix GmbH

Mar 2023 - Present (2 years 4 months)

Provided comprehensive customer service, including creating offers and managing customer data. Handled customer inquiries and complaints, utilizing SAP for efficient processing.

Customer Service SAP Data Management Sales Customer Relationship Management

Customer Service Manager

Sitel for Deutsche Telekom

Oct 2020 - Dec 2021 (1 year 2 months)

Managed customer service operations, including offer creation and statistical data collection. Processed customer requests and complaints using SAP, and engaged in product sales.

Customer Service SAP Data Collection Sales

Wholesale and Foreign Trade Merchant Apprentice

Von der Heydt GmbH

Aug 2017 - Aug 2020 (3 years)

Completed an apprenticeship in wholesale and foreign trade, focusing on procurement, invoicing, and personnel record management. Provided support to private and business clients, and managed product sales and inventory.

Procurement Invoicing Customer Support Sales Inventory Management

Office Management Clerk Apprentice

MS Treuhand Kurpfalz

Nov 2015 - Jul 2017 (1 year 8 months)

Completed an apprenticeship as an office management clerk. Gained experience in various administrative tasks and office procedures.

Office Management Administrative Support Data Entry Document Management

Education

Degrees, certifications, and relevant coursework

Abendgymnasium Offenburg

Allgemeine Hochschulreife, General Studies

Currently pursuing the Allgemeine Hochschulreife at Abendgymnasium Offenburg, with an expected completion in 2024. This program focuses on comprehensive academic preparation for higher education.

C&M Akademie

Geprüfter Wirtschaftsfachwirt IHK, Business Administration

Currently enrolled in the Geprüfter Wirtschaftsfachwirt IHK program at C&M Akademie, with an anticipated completion in 2022. This qualification focuses on advanced business administration and management.

Berufsoberschule der BBS Speyer

Unknown, Vocational Education

Attended Berufsoberschule der BBS Speyer from 2015 to 2017. This period focused on advanced vocational education.

Höhere Berufsfachschule der BBS Speyer

Finanzassistent, Finance

Completed the Finanzassistent program at Höhere Berufsfachschule der BBS Speyer from 2013 to 2015. This program provided specialized training in financial services.