laura ziegler

I’m a customer service professional with over 10 years of experience in telephone and written customer communication. I’m empathetic, structured, and reliable—especially in independent remote work where clear, fast support matters.

In recent roles, I supported customers and applicants (including applicant support and customer support on a minijobasis), handled sensitive inquiries and complaints, and coordinated initial consultations and appointment scheduling. I also managed daily operations with office organization, document management, and data maintenance.

I bring a practical multilingual edge through German/English translation tasks and correspondence, plus strong tooling experience with MS Office, CRM systems, ticketing software, remote support tools, and POS systems. I’ve consistently focused on service quality, administrative accuracy, and smooth customer journeys from first contact to resolution.