laura ziegler
@lauraziegler
Experienced customer service agent and virtual assistant, delivering empathetic remote support and organized operations for clients.
What I'm looking for
I’m a customer service professional with over 10 years of experience in telephone and written customer communication. I’m empathetic, structured, and reliable—especially in independent remote work where clear, fast support matters.
In recent roles, I supported customers and applicants (including applicant support and customer support on a minijobasis), handled sensitive inquiries and complaints, and coordinated initial consultations and appointment scheduling. I also managed daily operations with office organization, document management, and data maintenance.
I bring a practical multilingual edge through German/English translation tasks and correspondence, plus strong tooling experience with MS Office, CRM systems, ticketing software, remote support tools, and POS systems. I’ve consistently focused on service quality, administrative accuracy, and smooth customer journeys from first contact to resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Telekom
Feb 2026 - Present (3 months)
Provided customer support and applicant support for Telekom customers via phone and email, supporting sales-related inquiries. Handled customer requests in a remote work setup with structured, empathetic communication.
Translation Admin Assistant
AtlasNord Translation Agency
Nov 2025 - Present (6 months)
Supported daily operations with administrative assistance, office organization, and document management while completing German/English translation tasks. Coordinated work in a Hamburg/remote setting for administrative and translation needs.
Education
Degrees, certifications, and relevant coursework
University of Fine Arts Hamburg
Master of Fine Arts, Fine Arts
2018 - 2021
Grade: 1.0
Activities and societies: Scholarship holder of the German National Academic Foundation.
Earned a Master of Fine Arts from the University of Fine Arts Hamburg with a grade of 1.0.
Academy of Fine Arts Munich
Diploma, Fine Arts
2011 - 2017
Completed a Diploma at the Academy of Fine Arts Munich from 2011 to 2017.
Kaethe-Kollwitz-Gymnasium
Abitur, High School
Earned the Abitur (high school diploma) at Kaethe-Kollwitz-Gymnasium in Munich.
Availability
Location
Authorized to work in
Job categories
Skills
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