I’m looking for a fully remote, international role where I can combine customer relationship management, problem-solving and operations. I’m especially interested in Customer Success, Account Management, Customer Service and E-Commerce Operations, ideally in a multicultural environment where my German, Spanish and English skills are an advantage.
Looking for a job
juan zubillaga
@juanzubillaga
Multilingual Customer Success & E-Commerce Operations professional | German, Spanish & English | Seeking fully remote international roles.
GermanyWhat I'm looking for
I’m a multilingual Customer Service and E-Commerce Operations professional with experience working at the intersection of customers, online shop management, logistics and external partners.
My background includes customer support, complaint and returns management, shipping coordination, payment reconciliation, reporting, newsletter creation and affiliate management. I’m used to taking ownership, identifying operational issues early and finding practical, customer-focused solutions.
I work independently, stay calm and structured in fast-paced environments, and enjoy improving processes while building strong relationships with customers and colleagues.
Fluent in Spanish, German and English, I’m particularly interested in fully remote, international opportunities in Customer Success, Customer Service, Account Management, E-Commerce Operations or related roles where I can combine communication, problem-solving and cross-functional coordination.
Experience
Work history, roles, and key accomplishments
Current
Customer & E-Commerce Specialist
Fashion Styling Licher e.K.
May 2018 - Present (8 years 4 months)
Manage B2C customer service and e-commerce operations, coordinating with online shop management, logistics and external partners. Handle complaints, returns, shipping issues, payment reconciliation and administrative processes. Support reporting, newsletters and affiliate management while identifying operational issues and contributing to practical solutions.
Current
Kundendienst
Provided customer service at Fashion Styling Licher e.K., handling client inquiries and support.
Education
Degrees, certifications, and relevant coursework
juan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Germany
VenezuelaSalary expectations
45k-55k EUR
Social media
Job categories
Customer Success ManagerCustomer Success ManagerAccount ManagerCustomer Support SpecialistCustomer OperationsOperations SpecialistCustomer ServiceCustomer RepresentativeCustomer Support RepresentativeCustomer Service Representative (CSR)Customer Experience RepresentativeCustomer Operations RepresentativeCustomer Service AssociatePart Time Customer Service RepresentativeCustomer Support Agent
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