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Patricia Nakiwunga

@patricianakiwunga

HR and organizational development professional at Medical Access who developed HR policies and risk profiles.

At Medical Access, I developed and implemented an HR strategy aligned with corporate strategy, supported performance management for 106 staff, and managed a talent pool of 150 technical advisors. I also developed and revised company policies and created a risk profile for HR processes.

At BBC Care Services, I coordinated care remotely, updating person-centred care plans and risk assessments and communicating with families and care providers. Earlier, at Montrose International and Makerere University Walter Reed Project, I worked across recruitment, HR operations, policy compliance, and administration.

Experience

Work history, roles, and key accomplishments

Care & Operations Coordinator

BBC Care Services

Sep 2025 - Sep 2026 (1 year)

Coordinated care for UK-based service users remotely, developing person-centred care plans and risk assessments. Acted as main point of contact for service users and families, liaising with healthcare professionals and ensuring compliance with CQC standards and UK GDPR.

Care Coordination Remote Work Risk Assessment Person centred care Communication Skills Compliance CQC Standards GDPR Rota Management Recruitment Onboarding Training Incident Reporting Complaint Handling Digital Filing Reporting

Senior HR and Administration Officer

Medical Access

Jul 2024 - Jul 2025 (1 year)

Led HR and Administration functions, developing and implementing HR strategies aligned with corporate goals. Managed recruitment, performance management for 106 staff, and a talent pool of 150 Technical Advisors, ensuring compliance with applicable laws and regulations.

HR Strategy Recruitment Talent Management Performance Management Employee Relations Policy Development Compliance Payroll Management Succession Planning Training and Development Office Administration Procurement Budgeting HRIS MS Dynamics Quickbooks Microsoft Office SharePoint Teams

Human Resource and Administration Officer

Montrose International

Dec 2023 - Jul 2024 (7 months)

Oversaw HR and administration initiatives, including recruitment, consultant management, and employee engagement. Managed onboarding, performance appraisals, compliance, and administrative tasks to support organizational efficiency.

Recruitment Consulting Management Onboarding Performance Management Employee Engagement Compliance GDPR HRIS Workable Policy Implementation training coordination Administration Travel Arrangements Expense Claims Database Management

Human Resource and Administration Officer

Makerere University Walter Reed Project

Jun 2017 - Sep 2023 (6 years 3 months)

Managed recruitment, onboarding, payroll, policy development, and HR database maintenance. Provided advice on employee relations, conducted HR audits, and ensured compliance with project policies and Uganda labour laws.

Recruitment Onboarding Payroll Policy Development HR database management Employee Relations Disciplinary Procedures Grievance Handling HR Audits Staff Welfare Management Insurance Management Employee Exit Processes Administration Meeting Coordination MS Dynamics Microsoft Office

Office Administrative Assistant

Makerere University Walter Reed Project

May 2012 - May 2017 (5 years)

Provided front desk and administrative support, coordinating meetings, travel, and filing systems. Assisted with recruitment, employee orientation, and HR documentation.

Front desk management Administrative Support Meeting Coordination Travel Arrangements Filing System Recruitment support Employee Orientation HR Documentation Leave Administration Staff Records Microsoft Office

Administrative Assistant

Security Centre Ltd

Nov 2007 - Apr 2012 (4 years 5 months)

Performed clerical and administrative duties including drafting documents, maintaining filing systems, organizing meetings, and supervising office attendants and drivers. Managed travel arrangements and office supplies.