Open to opportunities

Anisha Nakandi

@anishanakandi

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Detail-oriented Human Resources professional with a passion for employee development.

Uganda

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What I'm looking for

I am looking for a role that fosters employee growth and inclusivity, with opportunities for professional development.

I am a highly motivated Human Resources professional with over 3 years of experience in administrative operations, customer relations, learning and development coordination, and employee support services. Currently pursuing a Postgraduate Diploma in Human Resource Management, I have a proven ability to manage onboarding processes, coordinate training activities, and maintain accurate records while supporting cross-functional teams.

My experience includes roles such as Customer Relations Executive and Front Desk Administrator at Total Energies MS, where I coordinated onboarding for new team members and managed customer interactions. I am passionate about employee development and creating inclusive work environments, having trained over 200 young people in leadership and income-generating activities during my time as a facilitator. I thrive in diverse teams and multicultural settings, always aiming to promote youth empowerment and inclusivity.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Executive

Current

Total Energies MS

Jul 2023 - Present (2 years)

Coordinated onboarding and scheduling for new team members, managing customer interactions, call logs, and complaint resolution. Organized team training schedules, customer visits, and compliance activities, promoting HSEQ culture and utilizing CRM systems for efficiency.

Onboarding Scheduling CRM Systems Compliance Team Coordination

KYC Officer

NCBA Bank Uganda

Oct 2022 - Jan 2023 (3 months)

Ensured all customer information aligned with KYC requirements and maintained 100% KYC compliance of bank records within the branch portfolio. Performed KYC screening on clients, documented and corroborated information, and ensured compliance with AML regulations.

KYC AML Risk Assessment Process Improvement Banking Operations

People and Performance Graduate Trainee

Restless Development Uganda

Jan 2019 - Oct 2021 (2 years 9 months)

Supported the program coordinator in recruitment and training of national and international volunteers and peer educators. Designed orientation programs, coordinated onboarding activities, and contributed to the development and delivery of volunteer orientations.

Training Coordinator Onboarding Contract Management Leadership Development

Sexual Reproductive & Livelihood Facilitator

Restless Development

Feb 2018 - Dec 2018 (10 months)

Trained over 200 young people in SHRH sessions, leadership, and income-generating activities. Identified and mobilized partner organizations and stakeholders to lobby for youth engagement in leadership positions within the community.

Stakeholder Engagement Leadership Development SRHR Education Mentorship

Front Desk Administrator

Total Energies MS

Welcomed and guided visitors while enforcing security and access control procedures. Scheduled over 15 high-level meetings, organized official communications, and provided logistical support for office operations.

Access Control Scheduling Official Communication Office Management Staff Training

Support Officer Back Office-Operations

Wave Transfer Limited

Dec 2021 - Sep 2022 (9 months)

Addressed escalated customer and agent issues, monitoring and resolving tickets from regional supervisors and premium agents. Collaborated with remote teams for issue resolution, supported sales initiatives, and conducted field visits for reporting.

Customer Support Ticketing Remote Team Sales Support Report Preparation Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Uganda Management Institute

Postgraduate Diploma, Human Resource Management

Currently pursuing a Postgraduate Diploma in Human Resource Management at Uganda Management Institute. This program is enhancing my expertise in HR administration, learning and development, and employee support services.

Makerere University

Bachelor of Arts, Social Sciences

Completed a Bachelor of Arts in Social Sciences at Makerere University. This degree provided a strong foundation in social theories and research methodologies, developing critical thinking and analytical skills.

Buddo Secondary School

Uganda Advanced Certificate of Education, General Studies

Obtained the Uganda Advanced Certificate of Education from Buddo Secondary School. This advanced-level study prepared me for higher education, covering a comprehensive curriculum.

Mbogo High School

Uganda Certificate of Education, General Studies

Achieved the Uganda Certificate of Education from Mbogo High School. This foundational secondary education provided a broad understanding of various subjects.