Open to opportunities

jevi causing

@jevicausing

Message

I resolve complex payment, credit card, and technical support issues across chat, email, and phone.

Philippines

Message

I've supported merchants and customers on Stripe accounts at TDCX Malaysia, resolving payment processing, verification, transaction, dispute, and chargeback concerns while meeting service-level expectations.

Across Alorica, TTEC, and Gigfire LTD, I've handled credit card services, live chat, internet troubleshooting, and high-volume customer escalations. I was promoted to Subject Matter Expert and Team Lead, where I coached representatives, supported onboarding, monitored performance, and helped teams meet quality and productivity goals.

Experience

Work history, roles, and key accomplishments

Account Specialist

TDCX Malaysia

Jul 2025 - May 2026 (10 months)

Provided support to merchants and customers regarding payment processing, account verification, transaction inquiries, and account management. Investigated payment disputes, chargebacks, and transaction-related concerns while adhering to security and compliance standards.

Payment Processing Dispute Resolution Chargebacks Account Management Customer Support Email Support Phone Support Compliance CRM

Technical Support Representative

Gigfire LTD

Jun 2024 - Jun 2025 (1 year)

Delivered technical support for internet service customers, troubleshooting connectivity, network, and equipment-related issues. Assisted customers with service outages, modem configurations, and account-related concerns.

Technical Support Troubleshooting Networking Modem Configuration CRM Customer Satisfaction

Chat Support Representative

TTEC

Mar 2023 - Sep 2023 (6 months)

Provided customer support through live chat, assisting customers with account inquiries, troubleshooting, and service-related concerns. Managed multiple customer interactions simultaneously while maintaining quality service standards.

Live Chat Customer Support Troubleshooting Multitasking Escalation Management Customer Satisfaction

Team Lead / Subject Matter Expert

Alorica

Oct 2021 - Nov 2022 (1 year 1 month)

Supported customer service representatives by providing process guidance and handling escalated customer concerns. Conducted coaching sessions and performance monitoring to improve team productivity and service quality.

Team Leadership Coaching Performance Monitoring Escalation Management Training Process Improvement Subject Matter Expertise

Customer Experience Agent

Alorica

May 2020 - Oct 2021 (1 year 5 months)

Assisted customers with credit card account inquiries, billing statements, payments, credit limits, and account maintenance. Resolved disputes, payment concerns, and account-related issues while maintaining compliance with financial regulations.

Credit card services Billing Payments Account Maintenance Dispute Resolution Compliance Customer Service