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Adafih Baptiste

@adafihbaptiste

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Organized virtual assistant and data specialist with 10+ years’ administrative experience.

Trinidad and Tobago

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What I'm looking for

I am seeking a remote role where accuracy and organization are prioritized, offering opportunities to manage records, produce reports, support clients, and grow responsibilities in a dependable, virtual team.

I am a detail-oriented administrative professional with over 10 years of experience in documentation, data management, reporting, and client communication. I manage confidential records, maintain accurate databases, produce regular analytical reports, and coordinate stakeholder communication while working independently in virtual settings.

Currently I facilitate restorative practices for the Ministry of Education, compiling weekly, termly, and quarterly comparative analyses and coordinating trainings. I am tech-savvy with strong Microsoft Office and Google Workspace skills, CRM experience, and a proven track record in high-volume customer service and reliable remote support.

Experience

Work history, roles, and key accomplishments

Current

Restorative Practices Facilitator

Current

Ministry of Education

Oct 2023 - Present (2 years 4 months)

Maintain detailed digital records, compile weekly, termly, and quarterly reports, and track program outcomes to produce comparative analyses; coordinate training sessions and manage schedules while handling confidential information and stakeholder communication virtually.

Report Preparation Data Analysis Google Workspace Microsoft Excel Scheduling Virtual Stakeholder Communication

Customer Service Representative

Royal, QC

Mar 2013 - Feb 2026 (12 years 11 months)

Handled high-volume inquiries and maintained accurate digital records, resolving customer issues while ensuring data accuracy and consistent client communication.

Customer Service CRM Systems Data Entry Email Communication Time Management