Open to opportunities

Akiela User

@akielauser

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Motivated entry-level professional skilled in administration and communication.

Trinidad and Tobago

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What I'm looking for

I seek an entry-level role in a collaborative environment where I can apply administrative and customer-service skills, learn on the job, and grow into greater responsibilities.

I am a responsible, goal-driven recent high school graduate eager to begin a professional career and gain hands-on experience in administrative and customer-facing roles.

I bring strong time management, punctuality, and teamwork, complemented by proficiency in Microsoft Word and Excel, scheduling, editing and proofreading, and oral and written communication.

My background includes experience as a Call Centre Agent at iQor, where I developed customer service skills and supported managerial staff by assisting with daily requirements.

I am a quick learner with a positive attitude, committed to delivering high-quality results in both part-time and full-time positions while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

iQor

Sep 2021 - Jul 2025 (3 years 10 months)

Performed customer-facing call centre duties and administrative support, contributing to team goals and ensuring quality service delivery.

Customer Service Microsoft Word Microsoft Excel Scheduling Administrative Support Communication Teamwork

Call Centre Agent

iQor

Sep 2020 - Sep 2021 (1 year)

Provided customer support and administrative assistance in a high-volume call centre, maintaining service quality and supporting managerial staff with daily tasks.

Customer Service Microsoft Word Microsoft Excel Scheduling Administrative Support Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Princess Town West Secondary School

Caribbean Secondary Education Certificate (CSEC), Secondary Education

Secondary education completed with Caribbean Secondary Education Certificate (CSEC) subjects including English A, Principles of Business, and Food and Nutrition.

Rio Claro East Secondary School

Caribbean Secondary Education Certificate (CSEC), Secondary Education

Attended secondary school and completed Caribbean Secondary Education Certificate (CSEC) qualifications including English A, Principles of Business, and Food and Nutrition.