Mimi User

Provided remote customer-support–focused projects, including scripted phone outreach, surveys, and client support. Managed service communications using ServiceNow and Microsoft Teams while evaluating AI-generated responses for accuracy, tone, and clarity.

Resolved customer inquiries for orders, refunds, and shipping via phone, email, and chat. Processed orders using Salesforce, OMS, and AX and handled special requests through coding for accurate, personalized support.

Designed and led lessons in STEM, arts, and literacy while creating an inclusive, safe learning environment. Monitored student progress, provided individualized support aligned with program standards, and communicated updates with families.

Supported on-site administrative and client service operations across multiple locations, handling mailroom and front desk/reception coverage. Delivered responsive phone triage and internal coordination, using ServiceNow and Microsoft Teams to manage tickets and communications.

Led group activities and supported classroom management for young children through daily curriculum. Maintained safety and behavioral compliance while communicating updates and support needs to families.

Supervised children ages 5–12 in a structured learning and play environment, supporting educational activities aligned to program standards. Communicated with parents and maintained compliance with health and safety regulations while providing ongoing individualized support.

Provided prompt customer service in high-traffic food service areas, preparing food and beverages and operating the cash register. Managed inventory and ensured cleanliness through opening/closing procedures while supporting a smooth department workflow.

Attended Portland Community College from 2016 to 2018.

Attended Camas High School from 2008 to 2012.