Shalonda Marie
@shalondamarie
Dedicated customer service specialist with strong organizational skills.
What I'm looking for
I am a dedicated professional with a strong background in customer service and administrative support. My experience as a Customer Service Specialist at HealthTrust Workforce Solutions has honed my data entry skills and attention to detail, allowing me to effectively manage vendor accounts and assist in meeting credentialing requirements. I thrive in fast-paced environments and am committed to maintaining high standards of integrity and productivity.
In addition to my customer service experience, I have worked as a Substitute Teacher and Office Clerk, where I developed strong communication and teamwork skills. I am adept at handling various clerical tasks, including data entry and application processing. My goal is to leverage my skills in a challenging role that allows me to contribute positively to the organization while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Office Clerk
Standard Parking Plus
Apr 2024 - Present (1 year 1 month)
Post parking payments and enter parking garage applications for new employees. Review renewed employee applications and apply adjustments.
Substitute Teacher
Kelly Education
Jun 2024 - Present (11 months)
Access the Substitute Teacher app to select an assignment. Fill in for absent teachers within the Broward County School District.
Customer Service Specialist
HealthTrust Workforce Solutions
Oct 2018 - Jan 2024 (5 years 3 months)
Performed data entry tasks using Microsoft Excel and Word. Received account inquiry calls from hospital vendors and participated in Zoom meetings.
Customer Service
Teleperformance USA
Aug 2012 - Oct 2018 (6 years 2 months)
Applied problem solving skills concerning billing discrepancies. Processed mobile phone returns and credits and used effective communication and product knowledge to meet sales goals.
Education
Degrees, certifications, and relevant coursework
Atlantic Technical Center
Certificate, Administrative Assistant
2010 - 2011
Completed a program focused on administrative tasks and office support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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