Katheryn Dominguez

I am a customer-focused professional with over 3 years of experience supporting diverse clients through phone, email, and chat channels. I prioritize clear communication, empathy, and reliability while resolving concerns and maintaining accurate records.

In my recent roles I supported students and clients in fast-paced, high-stress environments, adapting my communication style to individual needs and following established protocols. I consistently documented interactions and service hours in digital systems to ensure compliance and continuity of care.

I am experienced in problem resolution and de-escalation, time management, multitasking, and handling confidential information with discretion. I collaborate effectively with supervisors, team members, parents, and teachers to provide timely updates and support.

I am seeking a remote customer service role where my interpersonal skills, attention to detail, and dedication to clear, empathetic client support will contribute to a responsive and trustworthy support team.