Open to opportunities

Patience Thaema Majoni

@patiencethaemamajoni

Message

Detail-oriented professional with 8+ years in academic writing and administration.

Zambia

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to make a positive impact.

I am a detail-oriented and results-driven professional with over 8 years of experience in academic writing, virtual assistance, healthcare scheduling, and customer service. My proficiency in SPSS and Microsoft Excel, combined with my strong communication and organizational skills, allows me to deliver quality work on time. Currently, I am pursuing a Master of Social Work, expected to graduate in 2026, which further enhances my commitment to making a positive impact in my field.

In my most recent role as a Virtual Scheduling Administrator at Rapid Healthcare, I coordinated schedules for over 50 healthcare staff, improving scheduling system efficiency and reducing errors by 15%. My previous experience as a Center Manager at Haven Early Years Centre involved managing daily operations for a center serving over 100 children, where I developed administrative systems that improved reporting accuracy and reduced scheduling conflicts by 20%. I am passionate about leveraging my skills to contribute to meaningful projects and initiatives.

Experience

Work history, roles, and key accomplishments

Current

Virtual Scheduling Administrator

Current

Rapid Healthcare

Dec 2021 - Present (3 years 7 months)

Coordinated schedules for 50+ healthcare staff including nurses and personal support workers across multiple care facilities. Improved scheduling system efficiency, reducing errors by 15% through strengthened record-keeping and communication.

Communication Record keeping Conflict Resolution Microsoft Office Suite

Center Manager

Haven Early Years Centre

Jan 2017 - Present (8 years 6 months)

Managed daily operations and schedules for a center serving over 100 children and staff. Developed administrative systems that improved reporting accuracy and reduced staff scheduling conflicts by 20%.

Operations Management Scheduling Communication Reporting

Project Manager (Green Hub Grantee)

UNICEF

Sep 2016 - Present (8 years 10 months)

Led a technology-driven social impact project, managing timelines, resources, and stakeholder communications. Delivered detailed project reports and presentations for donors and partners.

Project Management Reporting Presentation Resource Management

Career Consultant

Premier Career Services

Jun 2015 - Present (10 years 1 month)

Provided career coaching to 50+ clients, managing appointments and client data with strong confidentiality. Organized and facilitated career development workshops, improving participant satisfaction ratings.

Career Coaching Client Management Confidentiality Facilitation Customer Service

Sales & Administration Manager

Betta Ball Sports

Dec 2009 - Present (15 years 7 months)

Managed sales operations, client communications, and internal scheduling for a busy sports equipment company. Streamlined administrative workflows, improving order processing times by 25%.

Sales Operations Client Communication Scheduling Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Zambia

Master of Social Work, Social Work

Currently pursuing a Master of Social Work, expected to graduate in 2026. This program focuses on advanced social work practices and research.

Midlands State University

Bachelor of Science (Hons), Psychology

Graduated with a Bachelor of Science (Hons) in Psychology in 2009. This degree provided a strong foundation in psychological principles and research methods.