christine phiriphiri
@christinephiriphiri
Organized Virtual Assistant with 4+ years of customer service experience.
What I'm looking for
As a dedicated Virtual Assistant and Customer Service Specialist with over four years of experience, I thrive in dynamic, remote environments. My expertise lies in supporting clients and teams by managing communications, handling administrative tasks, and driving business growth through effective lead generation and outreach. I pride myself on being the first point of contact, ensuring that all client inquiries are addressed promptly and effectively.
In my previous role as an Assistant Programme Officer at the Ministry of Community Development and Social Services, I managed a variety of administrative tasks, including data collection and reporting, which were crucial for smooth program operations. My proactive approach to problem-solving and time management has allowed me to collaborate efficiently with cross-functional teams, enhancing workflow and client satisfaction. I am committed to delivering excellent client care and seamless communication, utilizing tools like Gmail, Google Docs, and CRM systems to optimize processes.
Experience
Work history, roles, and key accomplishments
Assistant Programme Officer
Ministry of Community Development and Social Services
Oct 2019 - Oct 2023 (4 years)
Served as the first point of contact for clients and beneficiaries, addressing inquiries and providing timely solutions to ensure satisfaction. Managed administrative tasks including data collection, reporting, and document preparation to support smooth program operations. Coordinated meetings and virtual communications using email and remote tools.
Loan Officer
Whence Financial Services
Sep 2018 - Oct 2019 (1 year 1 month)
Guided clients through application processes, sent follow-up communications, and managed client data using CRM tools. Sent quotes, invoices, and follow-ups via email, ensuring clarity and promptness. Proactively reached out to new leads, increasing client retention and supporting business growth.
Education
Degrees, certifications, and relevant coursework
University of Zambia
Bachelor of Arts, Sociology
Studied Sociology with a minor in Public Administration. Gained knowledge in social structures, human behavior, and public policy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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