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christine phiriphiriCP
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christine phiriphiri

@christinephiriphiri

Organized Virtual Assistant with 4+ years of customer service experience.

Zambia
Message

What I'm looking for

I am looking for a role that values proactive support and offers opportunities for professional growth.

As a dedicated Virtual Assistant and Customer Service Specialist with over four years of experience, I thrive in dynamic, remote environments. My expertise lies in supporting clients and teams by managing communications, handling administrative tasks, and driving business growth through effective lead generation and outreach. I pride myself on being the first point of contact, ensuring that all client inquiries are addressed promptly and effectively.

In my previous role as an Assistant Programme Officer at the Ministry of Community Development and Social Services, I managed a variety of administrative tasks, including data collection and reporting, which were crucial for smooth program operations. My proactive approach to problem-solving and time management has allowed me to collaborate efficiently with cross-functional teams, enhancing workflow and client satisfaction. I am committed to delivering excellent client care and seamless communication, utilizing tools like Gmail, Google Docs, and CRM systems to optimize processes.

Experience

Work history, roles, and key accomplishments

MS

Assistant Programme Officer

Ministry of Community Development and Social Services

Oct 2019 - Oct 2023 (4 years)

Served as the first point of contact for clients and beneficiaries, addressing inquiries and providing timely solutions to ensure satisfaction. Managed administrative tasks including data collection, reporting, and document preparation to support smooth program operations. Coordinated meetings and virtual communications using email and remote tools.

WS

Loan Officer

Whence Financial Services

Sep 2018 - Oct 2019 (1 year 1 month)

Guided clients through application processes, sent follow-up communications, and managed client data using CRM tools. Sent quotes, invoices, and follow-ups via email, ensuring clarity and promptness. Proactively reached out to new leads, increasing client retention and supporting business growth.

Education

Degrees, certifications, and relevant coursework

University of Zambia logoUZ

University of Zambia

Bachelor of Arts, Sociology

Studied Sociology with a minor in Public Administration. Gained knowledge in social structures, human behavior, and public policy.

Tech stack

Software and tools used professionally

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christine phiriphiri - Assistant Programme Officer - Ministry of Community Development and Social Services | Himalayas