Open to opportunities

Chilando Mwelwa

@chilandomwelwa

Message

Experienced administrative and digital marketing professional skilled in customer service and data analysis.

Zambia

Message

What I'm looking for

I seek a remote or hybrid role that leverages my administrative, digital marketing, and data analysis skills, offers growth opportunities, cross-functional collaboration, and the chance to improve operations and customer experience.

I am a highly organized, goal-driven administrative professional with a Bachelor of Arts in Business Administration (Credit) who delivers reliable operational support, accurate record-keeping, and clear internal and external communication. In prior roles I managed data entry, budgeting, governance and fundraising activities, advocated for community mental health, and expanded client bases through persuasive sales and strong customer service.

I combine strong proficiency in Microsoft Office and Google Workspace with digital marketing, data analysis and market research skills to drive operational improvements. I seek to apply my problem-solving, virtual collaboration, and financial-management abilities to support organizational growth and improve customer experience.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Kitwe City Council

Jan 2024 - Present (1 year 7 months)

Manage internal and external communication, perform data entry, and maintain organized records to ensure smooth operations and accurate reporting. Support budgeting, resolve customer inquiries, and assist day-to-day departmental functions to improve operational efficiency.

Administrative Support Microsoft Office Google Workspace Data Entry Financial Management Customer Service Budgeting Record keeping

Vice Secretary

Daffodil Care

Jan 2023 - Jan 2024 (1 year)

Oversaw governance, fundraising, and financial management to support the organization's mission and sustainability. Advocated for mental health awareness through public speaking and community outreach while using data analysis to inform program planning.

Governance Fundraising Financial Management Public Speaking Community Outreach Data Analysis Health Program Planning

Sales Agent

Prudential Life Assurance

Jan 2021 - Jan 2022 (1 year)

Identified and pursued new sales opportunities and delivered persuasive presentations to expand the client base and promote policy benefits. Provided responsive customer service and resolved client concerns to maintain policy retention and satisfaction.

Sales Customer Service Presentation Lead Generation Policy Servicing Communication