Open to opportunities

Mubukwanu Mubita Nyambe

@mubukwanumubitanyamb

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Dynamic project coordinator with expertise in customer service and digital communications.

Zambia

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my project coordination skills to make a meaningful impact.

I am a dynamic and adaptable professional with an Associate of Arts in Business Management and over 1 year and 9 months of hands-on experience in project coordination, customer service, and digital communications. My proven ability to support leadership, manage projects, and deliver quality customer interactions has allowed me to thrive in diverse environments. I excel in stakeholder engagement and have a strong commitment to organizational goals through clear communication and efficient operations.

Throughout my career, I have successfully coordinated various projects, including youth initiatives aimed at tackling job scarcity and teenage pregnancy. My experience as a Customer Service Executive Intern has honed my skills in processing applications and collaborating with teams to enhance the applicant onboarding experience. I am tech-savvy and proficient in using digital tools, which has enabled me to adapt to remote work environments effectively.

Experience

Work history, roles, and key accomplishments

Admissions Manager

GOPES MEDIA

Nov 2024 - Present (7 months)

Managed the admissions pipeline from inquiry to enrollment during the final 3-month stretch of the academic year. Provided detailed course guidance to prospective students, collaborating with marketing and customer success teams to review applications and track admissions status.

Course Guidance Co Marketing Customer Success Data Tracking

Project Coordinator

Zambia Numeracy Competence Assessment Project Phase II

Jan 2024 - Present (1 year 5 months)

Coordinated logistics for field visits in 10 assigned schools under the Ministry of General Education. Delivered educational materials, liaised with research assistants, and assisted with translation oversight for instructional materials. Supported M&E integration and follow-up with school stakeholders.

Project Coordination Logistics Field Operations Translation Oversight

Project Coordinator

The Arms Project

Feb 2023 - Present (2 years 4 months)

Coordinated team and task distribution for youth initiatives tackling job scarcity and teenage pregnancy. Supported project growth alongside Founder and Co-Founder, facilitating communication with external partners and participating in early-stage implementation and strategic planning.

Project Coordination Team Leadership Stakeholder Engagement Strategic Planning Communication

Customer Service Executive Intern

LIUTEBM University

Feb 2023 - Present (2 years 4 months)

Processed and followed up on over 20 student applications daily. Collaborated with IT and marketing teams for smoother applicant onboarding. Utilized data-tracking tools for weekly reporting and follow-ups.

Customer Service Collaboration Co Marketing Data Tracking Reporting

Marketing Executive Intern

Three Encryption IT Providers

Oct 2021 - Present (3 years 8 months)

Conducted field visits to schools in Lusaka for IT system promotions, achieving initial sales. Maintained contact with school heads and developed tailored pitches for technology services during and post-pandemic.

Marketing Field Sales Client Relationship Management Pitch Sales

Activist & Entertainment Coordinator

Disability Inclusion Association of Zambia

Feb 2021 - Present (4 years 4 months)

Created awareness content, organized advocacy media, and participated in radio programs. Collaborated with stakeholders to support inclusion policy campaigns.

Content Creation Advocacy Media Relations Event Coordination

Personal Assistant

Ellie Cadeaux & Events

Apr 2016 - Present (9 years 2 months)

Provided executive support and handled scheduling and client communication.

Scheduling Client Communication

Education

Degrees, certifications, and relevant coursework

Support DDS

Dental Coordinator Certificate, Dental and Healthcare Administration

Intensive training focused on administrative and coordination roles in dental and healthcare settings. Covered customer service, communication, scheduling, and remote work protocols. Reinforced transferable skills in executive support and organizational coordination.

European University of Lefke

Associate of Arts, Business Management

Activities and societies: Hosted “Let’s Talk Rainbow Colours” on LAU TV as part of the media club; Delivered a Women’s Day Conference speech as a student leader

Hosted “Let’s Talk Rainbow Colours” on LAU TV as part of the media club. Delivered a Women’s Day Conference speech as a student leader. This qualification is equivalent to the first two years of a Bachelor’s Degree.

Mwembeshi Secondary School

ECZ General Certificate of Education, General Education

Successfully completed secondary education, obtaining the ECZ General Certificate of Education (GCE) in 2015. This qualification signifies completion of a comprehensive academic curriculum.

Thornhill Boarding and Day School

Junior Secondary School Certificate, General Education

Completed junior secondary education, earning the Junior Secondary School Certificate (ECZ). This certificate marked the completion of foundational studies.

TLCS & Montessori

Primary Education, General Education

Completed primary education at TLCS & Montessori in Gaborone, Botswana. This foundational schooling provided essential early learning experiences.

Robert Bateman Public School

Primary Education, General Education

Attended Robert Bateman Public School in Ottawa, Canada for primary education. This period contributed to foundational academic and social development.