Open to opportunities

patience Iravuha

@patienceiravuha

Message

Results-driven executive virtual assistant with strong administrative skills.

Kenya

Message

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a results-driven Executive Virtual Assistant with over 2 years of experience providing high-level administrative and customer support in remote settings. My expertise lies in calendar and inbox management, data entry, and web research, where I have consistently streamlined operations and improved team productivity. I take pride in my ability to handle email correspondence, schedule meetings, prepare documents and presentations, and maintain organized digital systems.

In my current role at Lenana Villas, I provide high-level executive support, enhancing task completion rates by 40% through effective prioritization and time management. I manage an average of 200+ emails per week for executive clients, improving response efficiency by 35%. My commitment to customer support has resulted in a 25% boost in customer satisfaction ratings over six months, showcasing my ability to resolve client issues promptly and effectively.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Lenana Villas

Apr 2024 - Present (1 year 1 month)

Providing high-level executive support, including inbox and calendar management, and preparing presentations. Enhanced task completion rate by 40% and improved email management efficiency by 35%. Conducted web research and data mining for informed decision-making and customer support, resolving 98% of client issues on first contact.

Data Entry Web Research Inbox Management Customer Support Microsoft Office Google Workspace Time Management

Customer Support Representative

VirtuNova Tech

Sep 2023 - Jan 2024 (4 months)

Handled high-volume inquiries via phone, email, and chat, resolving 90% on first contact. Maintained a 95% customer satisfaction rating by delivering timely and professional support. Processed online orders and improved response times through effective inbox management.

Customer Relationship Management Live Chat Support Email Support Conflict Resolution Customer Satisfaction Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Science, Law

Studied law, focusing on various aspects of legal principles, practices, and systems, which provided a solid foundation for understanding legal frameworks and their applications.

ALX Africa

Virtual Assistance

Completed virtual assistance training, equipping with skills in administrative support, customer service, and effective communication in a remote work environment.