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@patienceiravuha
Results-driven executive virtual assistant with strong administrative skills.
KenyaI am a results-driven Executive Virtual Assistant with over 2 years of experience providing high-level administrative and customer support in remote settings. My expertise lies in calendar and inbox management, data entry, and web research, where I have consistently streamlined operations and improved team productivity. I take pride in my ability to handle email correspondence, schedule meetings, prepare documents and presentations, and maintain organized digital systems.
In my current role at Lenana Villas, I provide high-level executive support, enhancing task completion rates by 40% through effective prioritization and time management. I manage an average of 200+ emails per week for executive clients, improving response efficiency by 35%. My commitment to customer support has resulted in a 25% boost in customer satisfaction ratings over six months, showcasing my ability to resolve client issues promptly and effectively.
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Work history, roles, and key accomplishments
Lenana Villas
Apr 2024 - Present (1 year 7 months)
Providing high-level executive support, including inbox and calendar management, and preparing presentations. Enhanced task completion rate by 40% and improved email management efficiency by 35%. Conducted web research and data mining for informed decision-making and customer support, resolving 98% of client issues on first contact.
VirtuNova Tech
Sep 2023 - Jan 2024 (4 months)
Handled high-volume inquiries via phone, email, and chat, resolving 90% on first contact. Maintained a 95% customer satisfaction rating by delivering timely and professional support. Processed online orders and improved response times through effective inbox management.
Degrees, certifications, and relevant coursework
UNBachelor of Science, Law
Studied law, focusing on various aspects of legal principles, practices, and systems, which provided a solid foundation for understanding legal frameworks and their applications.
Virtual Assistance
Completed virtual assistance training, equipping with skills in administrative support, customer service, and effective communication in a remote work environment.
Software and tools used professionally
KenyaYou can contact patience and 90k+ other talented remote workers on Himalayas.
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