margaret wanjiku

As a dedicated Virtual Assistant with two years of experience, I have honed my skills in providing exceptional executive support and customer service. My role at Front Panel as an Executive Virtual Assistant has allowed me to manage high-volume customer inquiries and maintain data accuracy across multiple projects. I pride myself on my ability to handle over 1000 data entries monthly while ensuring a 95% customer satisfaction rate through effective communication and problem-solving.

Previously, I served as a Customer Support Representative at World Vision, where I managed up to 100 daily inquiries, achieving a high satisfaction rate by delivering prompt and courteous support. My commitment to maintaining organized email management and conducting thorough research has significantly improved response times and enhanced customer loyalty. I am passionate about leveraging my skills in data entry, web research, and customer support to contribute positively to any team.