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Parthvi Mhsawde

@parthvimhsawde

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Results-driven Claims Adjuster and Customer Service Professional.

India

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What I'm looking for

I am looking for a role that values client satisfaction, offers opportunities for growth, and fosters a collaborative work environment.

I am a results-driven Claims Adjuster and Customer Service Professional with extensive experience in claims analysis and fraud detection. My proficiency in Microsoft Office, Excel, Oracle CDS, and Insure Cloud has enabled me to deliver client-centric solutions effectively. I am recognized for reducing claims costs by 30% and achieving high customer satisfaction through effective communication and detailed analysis.

Throughout my career, I have consistently demonstrated strong negotiation and problem-solving skills. At Intact, I analyzed complex property claims, maintained compliance with legal standards, and negotiated settlements that significantly reduced costs. My role as a Claims Assistant at Definity Insurance allowed me to optimize claims resolution processes, resulting in a 95% customer satisfaction rate. I thrive in collaborative environments and have a proven track record of exceeding KPIs for accuracy and customer service.

In addition to my technical skills, I have a background in content writing, where I created engaging and SEO-optimized content that improved digital engagement by 25%. My educational background includes a Post Graduation Diploma in Global Business and Entrepreneurship, where I graduated with honors, and a Bachelor's Degree in Commerce with a specialization in Accounting and Auditing.

Experience

Work history, roles, and key accomplishments

Claims Adjuster

Intact

Apr 2023 - Dec 2024 (1 year 8 months)

Analyzed complex property claims to determine coverage, liability, and settlements. Negotiated settlements, achieving a 30% reduction in claims costs through fraud detection and resolved 80% of complex claims accurately.

Fraud Detection Negotiation Claims Compliance

Claims Assistant

Definity Insurance

Apr 2022 - Apr 2023 (1 year)

Provided exceptional customer service, addressing claims inquiries with empathy and professionalism, resulting in a 95% customer satisfaction rate. Optimized claims resolution processes using Oracle CDS and Insure Cloud, reducing average processing time by 20%.

Customer Service Regulatory Compliance

Technical Support Advisor

Teleperformance

Jul 2021 - Apr 2022 (9 months)

Delivered first-call resolution for technical issues, achieving a 90% customer satisfaction rate. Built strong customer relationships through tailored solutions and follow-ups, collaborating within a high-energy team to meet service goals.

Technical Support Customer Satisfaction Problem Solving Team Collaboration

Content Writer

Brainvire & Co.

Jun 2019 - Nov 2019 (5 months)

Created engaging and SEO-optimized content tailored to client requirements across various industries, improving digital content engagement by 25%. Conducted in-depth research and collaborated with marketing teams to align content with brand strategy.

Content Creation SEO Optimization Content Strategy Research Editing Proofreading Co Marketing

Education

Degrees, certifications, and relevant coursework

Northern College of Applied Arts & Technology

Post Graduation Diploma, Global Business and Entrepreneurship

Grade: Honors

Activities and societies: Co-developed and leaded a business models for two apps during college; one was implemented by the administration, earning shares for the team.

Completed a Post Graduation Diploma in Global Business and Entrepreneurship, graduating with Honors. Co-developed and led business models for two applications, one of which was implemented by the college administration, earning shares for the team.

Lokmanya College

Bachelor's Degree, Commerce

Obtained a Bachelor's Degree in Commerce, specializing in Accounting and Auditing. The curriculum provided a strong foundation in financial principles and practices.