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Sanchita Bansal

@sanchitabansal

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Customer-focused claims specialist skilled in communication, conflict resolution, and stakeholder engagement.

India

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What I'm looking for

I seek a customer-centric role where I can apply claims and service expertise, collaborate cross-functionally, grow into leadership, and continue learning.

I am a dynamic professional with diverse experience in claims management, customer service, content creation, and event coordination, consistently delivering empathetic, timely, and policy-driven resolutions while collaborating with cross-functional teams to improve processes.

I have a background in conference coordination, real-estate content writing, and media internships where I developed strong communication, public speaking, and relationship-management skills. I am self-motivated, adaptable, and focused on continuous learning and leadership in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Claim Specialist

Current

Airbnb

Apr 2022 - Present (3 years 5 months)

Managed and resolved complex claims for a global customer base, ensuring fair and timely resolutions while improving customer satisfaction and reducing escalations.

Claims Management Customer Service Cross Functional Collaboration Customer Escalation Communication Conflict Resolution

Customer Service Representative

Wipro Limited

Feb 2021 - Apr 2022 (1 year 2 months)

Provided exceptional customer support by addressing inquiries and resolving issues efficiently to enhance customer satisfaction and retention.

Customer Service CRM Communication Time Management Empathy

Conference Coordinator

Bharti Airtel

Feb 2018 - Feb 2019 (1 year)

Organized and managed conferences, coordinating logistics and communications to ensure smooth operations and positive participant experiences.

Event Coordination Logistics Vendor Management Scheduling Problem Solving

Content Writer

99acres

Feb 2017 - Feb 2018 (1 year)

Produced real estate content to attract potential clients, crafting engaging articles that supported marketing and lead-generation efforts.

Content Writing Research Editing Communication

Business Intern

Zee News

Jan 2016 - Dec 2016 (11 months)

Supported the business department by liaising with celebrities and anchoring events, strengthening professional relationships and presentation skills.

Relationship Management Public Speaking

Editorial Intern

Times of India

Jan 2015 - Jan 2015 (0 months)

Completed a month-long editorial internship, securing two bylines in print and online that demonstrated strong writing and content creation skills.

Journalism Copywriting Editing Research Content Creation Publishing

Education

Degrees, certifications, and relevant coursework

Tecnia Institute of Advanced Studies, GGSIPU

Bachelor's, Unknown

2014 - 2017

Completed a bachelor's degree at Tecnia Institute of Advanced Studies affiliated with GGSIPU from 2014 to 2017, focusing on undergraduate studies and foundational skills relevant to professional roles.