Aishwarya Chipalakatti

I've adjudicated complex insurance claims for Genworth Financial India and Canada Life, reviewing policies, medical documentation, and supporting evidence to make accurate settlement decisions.

At Genworth, I managed high-volume claim queues, resolved discrepancies across claimants, healthcare providers, legal representatives, and internal teams, and helped align claim-handling practices across locations. My work earned Client First, Accuracy Champion, and Collaboration Excellence awards, including recognition for 100% error-free adjudication.

At Canada Life, I processed Paramedical, Vision, HCSA, and Wellness claims while validating claimant, policy, and provider information to prevent fraud and errors. I consistently maintained 99.96% accuracy and received an EMVP for exceeding transaction-processing targets.

Earlier at Infosys BPM, I supported US-based shareholders with share trading, broker data, Bloomberg estimates, reporting, and client service. I also trained new team members and led team huddles while maintaining strong quality and accuracy outcomes.