At InTouch CX, I handle customer queries about vehicle damage claims, lost or stolen vehicles, and lost or damaged devices. I also assist customers with vehicle insurance policy details, coverage, and claim information.
I guide customers through claim procedures and required documentation, and coordinate with relevant teams to support claim resolution. I also handle policy and customer requests through email while following insurance procedures.
Previously, I handled customer support at Firstsource and managed client accounts at Dream to Success. Through freelance social media marketing, I focus on brand growth and content strategy, including content planning and audience engagement.
