paris mi’kell

I am a dedicated customer service professional with over three years of experience in both corporate and healthcare environments. My expertise lies in managing high-volume calls, resolving customer issues, and delivering exceptional service. I pride myself on being a strong communicator, capable of training teams and improving customer satisfaction while consistently meeting performance metrics.

Throughout my career, I have worked with various organizations, including Modivcare and Willow Towers Watson, where I honed my skills in call center operations and empathetic communication. I have successfully reduced call-back volumes and follow-up inquiries through effective problem-solving and conflict resolution strategies. My commitment to providing professional and empathetic support has been instrumental in enhancing customer experiences, particularly for vulnerable populations.

I am passionate about continuous improvement and team collaboration, always seeking opportunities to enhance service delivery and operational efficiency. My goal is to leverage my skills and experience to contribute positively to a dynamic team while fostering an environment of exceptional customer service.