In my Sales Development Representative (Account Strategist) role, I generated demand through targeted calls and email campaigns, engaging business accounts and decision-makers. I qualified prospects and scheduled appointments, supporting warm handoffs to sales teams.
I maintained prospect records and follow-ups in CRM systems, including Salesforce and Microsoft Dynamics 365. I also tailored email outreach to prospect context and campaign objectives while meeting productivity, quality, and SLA targets.
At Cognizant, I made verification calls to business owners for Google Maps listings and coordinated eligible businesses’ onboarding and publication. I contributed to improving public-facing information accuracy for thousands of businesses and was recognised as a Q4 Performer and Performer of the Month at Regalix.

