Looking for a job

J D

@jds

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Support Analyst based in PH

Philippines

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What I'm looking for

Seeking a challenging position as a Dispute Analyst, leveraging my extensive experience in analyzing and resolving disputes. Committed to conducting thorough investigations, developing effective strategies, and providing exceptional customer service. Strong attention to detail, proactive approach, and ability to work well under pressure, ensuring accurate and timely resolution of disputes.

Seeking a challenging position as a Customer Support, leveraging my extensive experience in analyzing and resolving disputes.

Committed to conducting thorough investigations, developing effective strategies, and providing exceptional customer service. Strong

attention to detail, proactive approach, and ability to work well under pressure, ensuring accurate and timely resolution of disputes.

Experience

Current

Dispute Analyst

Current

BIPO Services

Jun 2022 - Present (1 year 11 months)

Effectively resolved customer disputes by
implementing strategic problem-solving
techniques
Conducted in-depth investigations into trading
activity to ensure compliance and mitigate
potential risks
Fostered a customer-centric culture by consistently
delivering exceptional service and exceeding
customer expectations

Data Analysis Data Analytics Fraud Analysis Finance Analysis Problem Analysis

Fraud Analyst

American Express

Jan 2018 - May 2022 (4 years 4 months)

Handled 50 daily inbound calls, assisting customers in identifying and mitigating potential fraudulent activities. Identified emerging fraud trends and collaborated with colleagues to escalate suspicious activities. Analyzed fraud trends and implemented proactive measures to prevent financial losses. Gathered and organized raw data from Voice of Customer for efficient data-driven decision-making.