CGcristy gabano
@cristygabano
Experienced BPO fraud investigator and insurance operations specialist.
PhilippinesWhat I'm looking for
I am an experienced BPO professional with seven years specializing in financial fraud investigation, dispute resolution, lost & stolen card management, soft collections, and B2B insurance premium audit processing. I bring a compliance-driven, detail-oriented approach with proven accuracy, risk controls, and operational efficiency supporting US-based financial institutions and insurance accounts.
Across roles at Cognizant, Convergys, Global Solutions, and other providers, I investigated suspicious activity, managed chargebacks and fraud claims, processed card replacements, and handled premium audit documentation and policy reviews for auto and home insurance. I consistently deliver thorough investigations, clear customer coordination, and reliable processing in high-volume regulated environments.
Experience
Work history, roles, and key accomplishments
CSProcessed B2B premium audit documentation and resolutions for auto and home insurance, ensuring compliance with underwriting and audit standards and improving accuracy in high-volume workflows.
Fraud Analyst
Convergys Philippines
Jan 2015 - Jan 2016 (1 year)
Investigated suspicious card activity, processed high-risk card replacements, and filed fraud investigation claims to resolve identity takeover and fraudulent application cases.
Customer Service Associate
Global Solutions
Jan 2012 - Jan 2015 (3 years)
Managed lost & stolen card cases, processed billing inquiries, issued replacements, and conducted soft collections and payment negotiations for overdue accounts.
Customer Service Associate
Advance Contact Solutions
Jan 2007 - Jan 2008 (1 year)
Provided customer support for reservations and account setup, processed payments and reconciliations, and assisted passengers with special needs and general inquiries.
Education
Degrees, certifications, and relevant coursework
PUPhilippine Women's University
Attended Philippine Women's University; degree and attendance years not specified in the provided information.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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