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Kristine Joy Dones

@kristinejoydones

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Experienced Fraud Analyst with a strong background in dispute resolution.

Philippines

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What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for professional growth in fraud prevention and cybersecurity.

I am a dedicated Fraud Analyst with over four years of experience in investigating and preventing fraudulent activities. My role at Results CX has honed my analytical skills, enabling me to effectively identify suspicious patterns in online transactions. I take pride in my ability to verify customer information and detect potential fraud schemes, ensuring the security and integrity of financial systems.

Currently, as a Dispute Analyst at Concentrix, I manage merchant and acquirer disputes, including chargebacks and representments. I am adept at submitting claims to payment networks and tracking their progress to resolution. My commitment to continuous learning keeps me updated on industry regulations and best practices, allowing me to provide exceptional service in dispute resolution.

Experience

Work history, roles, and key accomplishments

Current

Dispute Analyst

Current

Concentrix

Jan 2024 - Present (1 year 5 months)

Processed merchant and acquirer disputes, including chargebacks and representments, submitting claims to payment networks and tracking their progress. Documented customer disputes related to unauthorized transactions and other types using various payment processing systems.

Dispute Resolution Chargebacks Payment Systems Visa Mastercard JCB Klarna Diners

Fraud Analyst

Results CX

Jan 2020 - Jan 2024 (4 years)

Analyzed and reviewed online transactions to identify suspicious activities and patterns, ensuring the security and integrity of financial systems. Investigated various fraud types including chargebacks, account takeovers, and identity theft risks, implementing effective prevention strategies.

Fraud Analysis Transaction Monitoring Risk Assessment Salesforce Data Analytics

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Science in Tourism Management, Tourism Management

Grade: Cum Laude

Graduated with Cum Laude honors, demonstrating strong academic performance in Tourism Management. Developed a comprehensive understanding of the tourism industry, including its operations, management, and global impact.