Open to opportunities

Paola User

@paolauser

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Content moderator with expertise in user-generated content management.

Netherlands

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What I'm looking for

I seek a dynamic role in content management that fosters creativity and growth.

I am a dedicated content moderator with extensive experience in managing user-generated content across various platforms. At TikTok, I monitored and moderated content in real-time, ensuring compliance with community guidelines and legal standards. My role involved utilizing advanced content moderation tools and AI systems to maintain a safe online environment, which significantly enhanced user experience and trust.

Previously, I worked as an English Second Language Teacher, where I developed targeted learning strategies based on student assessments. My ability to adapt to diverse learning needs and manage classroom dynamics has equipped me with strong communication and interpersonal skills. Additionally, my experience in recruitment and onboarding has honed my organizational skills and attention to detail, ensuring that new hires align with company objectives.

Experience

Work history, roles, and key accomplishments

Content Moderator

TikTok

Oct 2022 - Nov 2024 (2 years 1 month)

Monitored and moderated user-generated content in real-time, ensuring compliance with community guidelines and safety protocols. Utilised AI-powered systems to flag inappropriate content and delivered training to new hires.

Content Moderation AI Systems Training Delivery Community Guidelines User Engagement

CELTA Certified ESL Teacher

Private School and Buddhist Temple

Feb 2022 - Aug 2022 (6 months)

Delivered English lessons while managing classroom dynamics to meet student needs. Developed targeted learning strategies based on assessments and feedback.

Classroom Management Assessments Communication Skills

Backoffice Employee

CLBS Ltd

Jan 2019 - Nov 2021 (2 years 10 months)

Maintained real-time databases ensuring compliance with GDPR. Coordinated schedules and conducted candidate outreach to support recruitment efforts.

Database Management GDPR Compliance Resource Allocation ATS

Customer Care Specialist

CLBS Ltd.

May 2018 - Jan 2019 (8 months)

Handled high volumes of customer inquiries, providing effective solutions and addressing complaints. Collaborated with management to improve customer experience strategies.

Customer Service Problem Solving Communication

Assistant Manager

Pret a Manger

Jan 2016 - Mar 2018 (2 years 2 months)

Managed daily operations including staff scheduling and inventory management. Conducted recruitment activities and tracked team performance to improve efficiency.

Team Management Inventory Management Recruitment Performance Tracking Training Development

Education

Degrees, certifications, and relevant coursework

Private School and Buddhist Temple

CELTA, English Language Teaching

2022 - 2022

CELTA certified English Second Language Teacher, delivered lessons while managing classroom dynamics in real-time to meet student needs. Developed targeted learning strategies based on student assessments and feedback.