Open to opportunities

Austin Mohler

@austinmohler

Bilingual Customer Success professional specializing in content moderation, community support, and brand-safe communication.

Netherlands

Message

What I'm looking for

I seek a remote role in content moderation or community support where clear tone, consistency, customer trust, cross-team collaboration, and opportunities to improve processes matter.

I am a bilingual Customer Success professional with extensive experience managing multilingual customer communications, moderation of public reviews, and maintaining clear, brand-safe messaging across channels.

At MisterGreen, I led daily communications for 1,000+ active drivers across NL, BE, and DE, drove a 50% increase in positive review ratio, and managed FAQs, Typeform submissions, and newsletters reaching 4,000+ recipients while coordinating escalations across teams.

Previously, I handled 60+ multilingual inquiries per day at Invitae with a 98% satisfaction rating, contributed to quality assurance and knowledge base improvements, and supported compliance and donor communications at Sanquin under GDPR/AVG standards.

Experience

Work history, roles, and key accomplishments

Lead Customer Success

MisterGreen

Dec 2023 - Jan 2025 (1 year 1 month)

Managed daily customer communication across NL, BE, and DE for 1,000+ active drivers and drove a 50% increase in positive review ratio within six months by moderating Google Reviews and Trustpilot.

Customer Support Multilingual Communication SLA Management

Customer Success Specialist

Invitae

Dec 2021 - Dec 2023 (2 years)

Handled 60+ multilingual inquiries daily (EN/NL/DE), maintained a 98% satisfaction rating, and improved help-center documentation by tracking feedback trends and providing language QA for customer templates.

Multilingual Support Customer Satisfaction

Support & Administrative

Sanquin Plasma Products

May 2016 - Oct 2021 (5 years 5 months)

Coordinated donor communications and scheduling for 200+ weekly appointments, drafted donor-facing materials, and supported compliance documentation under GDPR/AVG standards.

Scheduling Compliance Support Proofreading Administrative Support

Education

Degrees, certifications, and relevant coursework

Northern Arizona University

Bachelor of Science, Public Health

Completed a Bachelor of Science in Public Health with postgraduate studies in Health Administration, focusing on health systems and administrative practices.