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Jonathan Camacho

@jonathancamacho

Care Coordination Supervisor at Institute for Family Health who developed training materials for care navigators.

At Institute for Family Health, I oversaw the day-to-day functioning of sites and programs as Care Coordination Supervisor.

I created and facilitated ongoing training materials for new and senior care navigators, and provided orientation, training, supervision, and support to staff.

As Senior Care Navigator, I conducted chart audits and managed a caseload of 50+ patients, advocating for patients and helping resolve their concerns.

I also completed psychosocial assessments and care plans, coordinated hospital discharge planning, and supported chronic disease management. Earlier, as a Patient Service Representative, I scheduled diagnostic appointments and outpatient procedures and coordinated communication among patients, families, and staff.

Experience

Work history, roles, and key accomplishments

Care Coordination Supervisor

Institute for Family Health

May 2021 - Jun 2024 (3 years 1 month)

Oversaw day-to-day management and functioning of sites and programs. Provided orientation, training, supervision, and support to care navigation staff, and facilitated weekly team meetings and huddles.

Program Development Staff Development Healthcare Management Team Management Clinical Supervision Training and Development Quality Assurance Data Analysis

Care Navigator

Institute for Family Health

Jul 2017 - May 2021 (3 years 10 months)

Conducted ongoing chart audits to promote programmatic improvement and growth. Operated a caseload of 50+ patients, acting as a patient advocate and completing comprehensive psychosocial assessments.

Case Management Patient Advocacy Biopsychosocial Assessments Care Planning Chronic Disease Management Health Literacy Coordination Documentation

Senior Care Navigator

Institute for Family Health

Jul 2017 - May 2021 (3 years 10 months)

Conducted ongoing chart audits to promote programmatic improvement and growth. Operated a caseload of 50+ patients, acting as a patient advocate and completing comprehensive psychosocial assessments.

Case Management Patient Advocacy Biopsychosocial Assessments Care Planning Chronic Disease Management Health Literacy Coordination Documentation

Patient Service Representative

Institute for Family Health

Nov 2013 - Jul 2017 (3 years 8 months)

Explained policies, procedures, and services to patients using medical or administrative knowledge. Scheduled diagnostic appointments and outpatient procedures, and coordinated communication between patients, family, and staff.

Customer Service Communication Skills Scheduling Patient Relations Administrative Support Medical Terminology