STshaan thomas
@shaanthomas1
Dedicated IT professional with 8.5+ years of experience in IT Project Management, Hyperconverged inf
IndiaWhat I'm looking for
As a seasoned IT professional with over 8.5 years of experience, I have developed a strong expertise in IT Project Management, Hyperconverged infrastructure Management, and Network operations. My proficiency in managing projects, leading teams, and delivering high-quality results has earned me recognition and accolades in my previous roles.
With a strong technical background in Operating Systems, Programming Languages, and Ticketing Tools, I excel in Technical/Leadership Roles as well as Customer/Client Service. My ability to drive projects to resolution and develop others to succeed has been consistently demonstrated throughout my career.
I am a dedicated and results-driven professional with a passion for delivering exceptional results and exceeding customer expectations. I thrive in fast-paced environments and am adept at working with diverse teams to achieve common goals.
Experience
Work history, roles, and key accomplishments
IT LEAD
Capgemini Engineering
Nov 2021 - Present (3 years 6 months)
Managed hyperconverged infrastructure as part of Open fiber project with a team size of 20 members. Created CSR and Key files for certificates using SSL Server. Monitored tools: Zabbix, Netanticipate.
IT LEAD
Capgemini Engineering
Nov 2021 - Present (3 years 6 months)
Managed hyperconverged infrastructure as part of Open fiber project with a team size of 20 members. Created CSR and Key files for certificates using SSL Server. Monitored tools: Zabbix, Netanticipate.
Senior Network Engineer
CSS Corp (Nokia Client)
Jun 2019 - Nov 2021 (2 years 5 months)
Provided L2 Level support from Offshore. Coordinated with Field engineers to resolve issues physically. Performed various service affecting activities for re-grooming the Service Assurance circuits.
Resource Planning & Management
Bharti Airtel
Jul 2017 - Jun 2019 (1 year 11 months)
Troubleshot End-to-end Bharti owned international links and resolved issues within the SLA. Coordinated with all Submarine Cable system for E2E troubleshooting.
Senior Network Engineer
CSS Corp (Nokia Client)
Jun 2019 - Nov 2021 (2 years 5 months)
Provided L2 Level support from Offshore. Coordinated with Field engineers to resolve issues physically. Performed various service affecting activities for re-grooming the Service Assurance circuits.
Resource Planning & Management
Bharti Airtel
Jul 2017 - Jun 2019 (1 year 11 months)
Troubleshot End-to-end Bharti owned international links and resolved issues within the SLA. Coordinated with all Submarine Cable system for E2E troubleshooting.
Executive Engineer
GTL(Innov)
Jan 2015 - Jul 2017 (2 years 6 months)
Monitored alarms using various OSS tools and issued Trouble Tickets (TT) for that Alarm. Escalated complaints to concern Technician & Cluster Engineer through phone calls & SMS as per Escalation Matrix.
Executive Engineer
GTL(Innov)
Jan 2015 - Jul 2017 (2 years 6 months)
Monitored alarms using various OSS tool and issued Trouble Tickets (TT) for that Alarm. Escalated complaints to concern Technician & Cluster Engineer through phone calls & SMS as per Escalation Matrix.
Education
Degrees, certifications, and relevant coursework
shaan hasn't added their education
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Location
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