Saravanan Murugesan
@saravananmurugesan
Experienced Service Manager with expertise in IT and Cyber Security.
IndiaWhat I'm looking for
I am a seasoned professional with over 22 years of experience in Service Management and Delivery, specializing in IT Data Privacy, Cyber Security, and Compliance. My career has been marked by a commitment to excellence in service delivery, ensuring that operational processes are not only efficient but also aligned with business objectives. I have successfully managed teams and projects across various sectors, demonstrating my ability to lead and innovate in challenging environments.
Throughout my career, I have played pivotal roles in significant projects, including data center migrations and network consolidations, where I ensured minimal disruption to services while achieving project goals. My experience at Kyndryl and IBM has equipped me with the skills to manage complex IT operations, optimize resources, and drive continuous improvement. I am passionate about mentoring my team, fostering a culture of growth, and ensuring that we meet and exceed our service level agreements.
Experience
Work history, roles, and key accomplishments
Service Manager
Kyndryl Solutions Pvt Ltd
Jan 2022 - Present (3 years 4 months)
Responsible for setting up Service Management processes for new accounts, conducting stakeholder meetings, ensuring SLA configurations, and monitoring migration activities. Generates reports and ensures adherence to Problem Management processes.
Service Delivery Manager
Kyndryl Solutions Pvt Ltd
Sep 2021 - Jan 2022 (4 months)
Oversaw daily operations, tracked ticket closures, resolved critical issues, and coordinated with cross-functional teams. Conducted governance meetings and managed asset oversight.
Service Delivery Manager
IBM India Pvt Ltd
Oct 2015 - Aug 2021 (5 years 10 months)
Managed operational activities, tracked incident and service requests, and coordinated with clients for service improvements. Focused on critical project support and asset management.
Senior Lead, IT DC
Sistema Shyam Teleservices Ltd
Mar 2010 - Oct 2015 (5 years 7 months)
Maintained IN system service levels, complied with audit norms, and reviewed system health. Managed teams and ensured adherence to service assurance processes.
Asst. Manager IT
IBM India Pvt Ltd
Nov 2008 - Feb 2010 (1 year 3 months)
Led prepaid operations, provided L3 support for product launches, and monitored SLA performance. Conducted customer meetings for service level improvements.
Asst. Manager IT
Vodafone Essar South Limited
Nov 2004 - Oct 2008 (3 years 11 months)
Assisted in project design and supported database maintenance. Ensured service provisioning uptime and handled performance tuning.
Systems Executive- IT
Aircel Cellular Ltd
Jan 2001 - Jun 2004 (3 years 5 months)
Handled application development and maintenance, managed queries, and generated reports for cross-functional teams.
Education
Degrees, certifications, and relevant coursework
Bharathidasan University
Master of Computer Applications, Computer Applications
1997 - 2000
Completed a Master of Computer Applications, focusing on software development, database management, and computer networking.
Bharathidasan University
Bachelor of Science, Computer Science
1994 - 1997
Earned a Bachelor of Science in Computer Science, covering fundamental concepts in programming, algorithms, and data structures.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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