Sameer SK

Lead enterprise IT network and infrastructure service delivery, coordinating L2/L3 engineers, technical specialists, vendors, and stakeholders. Manage Azure and AWS cloud services and VMware/Hyper-V environments, and design Microsoft 365 solutions.

Managed worldwide IT projects and critical incidents while leading internal IT Service Delivery and Help Desk operations. Acted as Single Point of Contact for Technology Infrastructure delivery and managed resources and reporting.

Managed global IT critical incidents and projects with responsibility for service delivery, people management, and stakeholder coordination. Developed and implemented IT policies and procedures aligned with industry best practices.

Designed, implemented, and maintained enterprise IT systems, servers, and network infrastructure with focus on availability, scalability, and performance. Managed Windows/Linux environments, Active Directory, Exchange, DNS, DHCP, and Group Policy.

Managed a 6-member technical team and coordinated clients, builders, IT technical teams, and other stakeholders. Managed IT Service Delivery, major incidents, and internal L2/Help Desk operations.

Managed IT projects involving Windows Server 2012 R2 and Active Directory. Managed domain users and Group Policy administration and supported day-to-day Windows infrastructure operations.

Master's degree in Information Technology from The Global Open University, Nagaland, completed in 2012.

Bachelor of Arts in English from CCS University, Meerut, completed in 2010.

Completed 12th standard from UP Board Allahabad in 2006.

Completed 10th standard from UP Board Allahabad in 2004.

JCHNP – Hardware & Networking Professional Diploma, including training in A+, N+, CCNA, MCSE and RHCE.