I am looking for a challenging role that allows me to leverage my expertise in administration tasks and Service Coordination to drive operational excellence.
Pamila Nicole Ann Estrada
@pamilanicoleannestra
Dedicated professional with expertise in customer service and auditing.
What I'm looking for
I am a dedicated and results-driven professional with a strong background in customer service, auditing, and administrative tasks. My career has been marked by a commitment to operational excellence and a desire to contribute to the financial success of the organizations I work with. Currently, I serve as a Scheduler and Service Coordinator at Guerilla Staffing Solutions, where I manage customer inquiries, allocate work, and ensure compliance with company standards.
Previously, I held various roles at Beepo Inc., where I honed my skills in auditing and customer service. My experience includes assisting with daily audits, responding to customer reviews, and managing timesheets. I have a proven track record of providing exceptional support and ensuring that all operations run smoothly. My educational background in Hotel and Restaurant Management has equipped me with the necessary skills to thrive in fast-paced environments and deliver results that exceed expectations.
Experience
Work history, roles, and key accomplishments
Scheduler / Service Coordinator
Hirotec
Apr 2024 - Present (1 year 1 month)
Responsible for answering customer inquiries, allocating work, scheduling technicians, and planning maintenance activities. Ensured compliance with company standards and managed contract KPIs.
Service Support Officer
Metropolitan Plumbing, Electrical & Air Con
Oct 2023 - Apr 2024 (6 months)
Assisted with daily auditing, responded to Google reviews, and handled call center overflow calls. Managed timesheets and performed relevant administrative duties.
Auditor
Metropolitan Plumbing, Electrical & Air Con
Nov 2022 - Oct 2023 (11 months)
Conducted audits on booked technician work to ensure compliance with Australian regulations. Reviewed jobs and communicated with technicians as necessary.
Customer Service Representative
Alight Solutions
Sep 2019 - Mar 2022 (2 years 6 months)
Administered Flexible Spending Accounts and assisted customers with inquiries regarding account balances, reimbursements, and eligibility. Provided troubleshooting support for online access.
Education
Degrees, certifications, and relevant coursework
Philippine Women’s University
Bachelor of Science, Hotel and Restaurant Management
2017 - 2019
Studied Hotel and Restaurant Management, focusing on the operational aspects of hospitality and service management.
Philippine Women’s University
Associate Degree, Hotel and Restaurant Services
2015 - 2017
Completed a program in Hotel and Restaurant Services, gaining foundational knowledge in hospitality operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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