Open to opportunities

Nidolyn Ann Cunanan

@nidolynanncunanan

Message

Experienced service administrator with a strong background in customer service.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated service administrator with over 8 years of experience in the customer service industry. My journey has equipped me with a diverse skill set, including administrative tasks, customer support, and effective communication. I have worked in various sectors, including telecommunications, healthcare insurance, and logistics, which has honed my ability to adapt and excel in dynamic environments.

In my current role at ACwest Electrical & Mechanical Services, I manage administrative tasks, handle inbound and outbound calls, and ensure efficient communication with clients. My experience with tools like Tradify, Xero, and Zendesk has allowed me to streamline processes and enhance customer satisfaction. I am passionate about delivering exceptional service and continuously seek opportunities to improve my skills and contribute to my team's success.

Experience

Work history, roles, and key accomplishments

Current

Service Administration

Current

ACwest Electrical & Mechanical Services

Sep 2024 - Present (1 year 3 months)

Managed administrative tasks including entering employee timesheets, approving purchase orders, and saving files to Dropbox. Handled client communication by sending certificates and documents, managing calls, emails, and scheduling jobs.

Tradify Xero Dropbox Cold Calling Scheduling Proposals Customer Service

Freelancer

Globaltranz Logistics

Jan 2024 - Aug 2024 (7 months)

Performed cold calling and appointment setting to prospect clients. Managed emails and calendars, and handled various administrative tasks.

Cold Calling Appointment Setting Calendar Management Administrative Support

Customer Experience Officer

SHORE360 – Australian Offshore FMS

Jun 2022 - Dec 2023 (1 year 6 months)

Managed inbound calls for customer follow-ups regarding job status and outbound calls for booking follow-ups and re-schedules. Handled email inquiries in Zendesk, addressing concerns related to job status, complaints, and cancellations.

Zendesk Inbound Outbound Calling Customer Service Troubleshooting

Education

Degrees, certifications, and relevant coursework

Maria Consolacion Elementary School

Elementary Education, General Studies

Completed elementary education at Maria Consolacion Elementary School.

Mabalacat National High School

High School Diploma, General Studies

Activities and societies: Member of Scribe Major in English, Leader of I-save Organization, Won 1st place in News Casting Competition as an Anchor.

Graduated from Mabalacat National High School. Was a member of Scribe Major in English, a leader of the I-save Organization, and won 1st place in a News Casting Competition as an Anchor.