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Pamela Ugan

@pamelaugan

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Customer Service Representative at Rize Studios who reduced no-shows by 30% with structured appointment reminders.

Nigeria

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At Rize Studios, I managed client engagement across email, chat, and phone, serving as the primary contact for more than 50 U.S. clients daily. I also qualified warm leads and handled over 80 daily follow-ups.

I managed the appointment lifecycle, booking, confirming, and rescheduling appointments. Structured reminders helped reduce no-shows by 30%.

Previously, I coordinated appointments and meetings at Government House and supported outbound lead qualification at The Prime Hive. I use HubSpot CRM, GoHighLevel, Zendesk, and other tools to track leads, follow-ups, and client information.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Rize Studios

Jan 2025 - Aug 2026 (1 year 7 months)

Managed high-volume client engagement across email, chat, and phone, serving as primary contact for 50+ US clients daily with a 95% same-day response rate. Qualified and progressed warm leads through 80+ daily follow-ups, converting 15% to booked calls.

Customer Service Lead Qualification Appointment Setting CRM HubSpot Zendesk GoHighLevel Calendly Email Follow ups SMS Follow Up Objection Handling Data Entry

Appointment Setting and Scheduling Coordinator

Government House

Nov 2023 - Oct 2024 (11 months)

Coordinated and scheduled 30+ appointments, interviews, and meetings weekly across departments with zero double-bookings. Managed confirmations, cancellations, and reschedules for 200+ stakeholders, achieving 98% schedule adherence.

Appointment Setting Scheduling Calendar Management Follow up Stakeholder Management Communication Skills

Sales Support Representative

The Prime Hive

Jan 2021 - Aug 2023 (2 years 7 months)

Supported outbound lead qualification and follow-up for 300+ prospects via phone and email. Booked 10–15 qualified appointments per week for closers, progressing viable prospects into the sales pipeline.

Lead Qualification Outbound Calling Appointment Setting CRM Data Entry Objection Handling Sales Support

Customer Service Representative

Servo & Co

Jun 2019 - Sep 2020 (1 year 3 months)

Served 150+ customers daily, handling orders, inquiries, and complaints quickly and professionally. Engaged customers directly, identified needs, and resolved concerns on the spot, maintaining satisfaction and repeat visits.

Customer Service Order Processing Complaint Resolution Communication Skills Problem Solving