Pamela Paola Lagradilla
@pamelapaolalagradill
Experienced virtual assistant and collections specialist focused on client-focused account recovery.
PhilippinesWhat I'm looking for
I am a dedicated Virtual Assistant and Client Service Specialist with strong experience in collections and customer care, adept at managing complex administrative tasks and maintaining positive client relationships.
I have hands-on experience recovering delinquent accounts using manual and auto-dialer systems, negotiating payment plans and settlements, and ensuring compliance with company and regulatory standards.
I consistently deliver high customer satisfaction across phone, email, and chat channels, and I prioritize streamlined operations, accurate record-keeping, and effective problem-solving to bring accounts back to current status.
Experience
Work history, roles, and key accomplishments
Account Specialist
Voyagers Mobility
Aug 2025 - Present (7 months)
Manage and monitor past-due accounts to ensure timely follow-up and resolution, track account status and maintain accurate records of communications, and resolve outstanding issues to restore accounts to current status while maintaining client relationships.
Customer Care Representative
Everise
Oct 2024 - Feb 2025 (4 months)
Provided end-to-end customer support across multiple channels and ensured positive customer experiences through effective problem-solving.
Handled customer inquiries via phone, email, and chat, resolved issues and complaints to maintain high customer satisfaction, and delivered accurate information and efficient service.
Collection Specialist
Findever
Nov 2022 - Jan 2024 (1 year 2 months)
Managed early-stage and third-party collections using manual and auto-dialer systems, negotiated payment plans and settlements to recover delinquent accounts, and ensured compliance with company and regulatory standards.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Science, Technology, Engineering, and Mathematics
2016 - 2018
Completed coursework in Science, Technology, Engineering, and Mathematics (STEM) at the Polytechnic University of the Philippines from 2016 to 2018.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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