At Liberty Mutual Insurance, I serve as team trainer for the contents adjuster team, building and delivering onboarding and continuing-education programs. I provide one-on-one training for every new hire and lead live sessions in person and on Teams.
I created templates, quick-reference documents, and phrasing shortcuts for new team members, and redesigned intake documentation to capture complete information upfront and eliminate rework and repeat coaching.
At Veronica Shean Interior Design, I ran operations, finance, HR, and project delivery as Managing Director. I developed finish schedules and FF&E specifications, coordinated contractors and installers, and delivered 37.5% year-over-year revenue growth in 2021.
I founded AstroloTea, LLC and brought the organic loose-leaf tea company to market in under a year, handling customer education and product training materials. Earlier, at Custom Business Systems, Inc., I trained client station staff worldwide on a broadcast software platform and was promoted to top trainer within a year.
