At Grainger, I led a team of five Instructional Design, QA, Content, and Training Specialists, and launched 12+ scalable training programs and 50+ digital learning assets for field operations.
I redesigned and led new-hire onboarding, reaching 95%+ knowledge-check performance against an 85% goal and 4.8+ learner sentiment/NPS against a 4.0 target. I also owned quality audits and KPI reporting, improving audit results by 10%.
Earlier at Grainger, I supervised 18 Field Support Specialists, coached them on performance, and trained the team on best practices and SAP transactions. At CHANEL, I developed digital training content and delivered product-knowledge and induction sessions for new Beauty Advisors.
At Selina Hotels, I identified training needs and designed seminars, workshops, and e-learning. I use adult learning theory, learning needs analysis, visual storytelling, and generative AI tools to create and improve learning experiences.
