Looking for a job

Spencer Moore

@spencermoore

I translate stakeholder needs into process improvements, software implementation support, and user-focused training solutions.

United States

Message

What I'm looking for

I'm looking to partner with stakeholders and cross-functional teams to improve processes, support software implementations, drive adoption, and deliver user-focused solutions.

At Auto-Owners Insurance Company, I elicit and document business requirements, evaluate processes, and partner with developers, quality analysts, subject matter experts, and business teams to prioritize initiatives.

I support system implementations through requirements validation, user acceptance testing, and end-user adoption. Previously, I delivered 75+ training sessions annually, designed instructional courses, and used user feedback and operational data to drive process and system improvements.

My experience also includes managing cross-divisional projects, serving as a Claims Management Systems subject matter expert, and leading police-related IT projects for the City of Lansing, including a citywide mobile application implementation.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Auto-Owners Insurance Company

Jul 2025 - Present (1 year 2 months)

Elicits and documents requirements from business stakeholders, evaluates processes for improvement, and collaborates with cross-functional teams to support system implementation and user adoption.

Business Analysis Requirements Gathering Process Improvement Stakeholder Management Agile User Acceptance Testing Jira Confluence

Training Coordinator

Auto-Owners Insurance Company

Sep 2022 - Jul 2025 (2 years 10 months)

Delivered 75+ training sessions annually, collected user feedback to drive improvements, analyzed data to identify training needs, and designed instructional courses to accelerate employee development.

Training Instructional Design Data Analysis Change Management User Feedback Course Development

Claims Operations Technician

Auto-Owners Insurance Company

Sep 2020 - Sep 2022 (2 years)

Identified and developed plans to address departmental inefficiencies, managed cross-divisional projects, and served as a subject matter expert for Claims Management Systems.

Project Management Process Improvement Subject Matter Expertise Technical Support Claims Management Systems

FOIA Analyst – Police Department

City of Lansing

Jul 2019 - Sep 2020 (1 year 2 months)

Redacted reports and video in accordance with FOIA laws and managed police-related IT projects including a citywide mobile application implementation.

FOIA Compliance Rédaction Project Management IT Implementation

Administrative Assistant to the CIO

City of Lansing

Mar 2018 - Jul 2019 (1 year 4 months)

Oversaw development and editorial review of communications, policies, and contracts, and project managed initiatives involving budgets, schedules, presentations, and procurement.

Project Management Communication Skills Policy Reviews Budget Management Procurement