At Geico, I create training materials for the Claims Department, including written lessons, interactive practices, simulations, and videos.
I analyze data from recent training classes and existing associates to identify learning needs, then develop training to address them.
I train trainers on instructional and classroom practices and keep materials current with changing laws and company policy. I also maintain company-wide reference materials for adjusters assisting customers.
Previously, as a Telephone Claims Adjuster 1 at Geico, I gathered evidence to determine liability, reviewed policy contracts for coverage, assisted customers, and negotiated disputed liability with other insurance companies.
