Pamela Maravillas

Served as the first point of contact for new business prospects, qualified leads, and monitored meetings. Engaged with prospects through high-volume prospecting and collaborated with sales teams to generate innovative lead generation ideas.

Managed a high volume of customer inquiries via email, chat, and calls. Collaborated with team members to deliver a memorable customer experience.

Increased service contract capture rates and managed communication with customers regarding service warranties and contracts.

Liaised with the public to provide accurate advice on parking issues while adhering to customer care policies and handling cash procedures.

Increased brand awareness by 30% through marketing efforts and led the sales team on account renewals and up-selling.

Facilitated vendor applications and prepared necessary documents for translation services while tracking financial records.

Handled customer inquiries regarding services and products while improving customer retention through effective service.

Conducted payer research and resolved medical claims efficiently, managing an average of 45 claims per day.

Enhanced customer service quality through auditing and monitoring, ensuring high performance among agents.

Managed travel arrangements and paperwork, ensuring efficient and economical travel solutions for clients.

Prepared and processed raw data for upload, ensuring accuracy. Conducted research to identify potential customers and followed up on leads.

Studied the principles and practices of early childhood education, focusing on child development, teaching methodologies, and curriculum design for young learners.