Open to opportunities

Chelsea Wilkerson

@chelseawilkerson

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Dedicated healthcare management professional with strong customer service skills.

Zimbabwe

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What I'm looking for

I am looking for a role that values empathy and collaboration, with opportunities for growth.

I am a passionate and dedicated healthcare management professional with a Bachelor’s degree from South University. My experience spans various roles in patient care advocacy and customer service, where I have honed my skills in data entry, compliance, and effective communication. I thrive in fast-paced environments, demonstrating strong problem-solving abilities and a commitment to enhancing patient satisfaction.

Throughout my career, I have successfully managed high volumes of patient inquiries, ensuring compliance with HIPAA regulations while providing exceptional service. My roles have equipped me with a deep understanding of healthcare systems and the importance of empathy and active listening in patient interactions. I am committed to continuous learning and growth, aiming to excel in various areas of healthcare management.

Experience

Work history, roles, and key accomplishments

Patient Care Advocate (PCA)

VXI Global Solutions

Feb 2024 - Mar 2025 (1 year 1 month)

Managed a high volume of inbound and outbound patient inquiries, demonstrating strong multi-tasking abilities and resolving account issues efficiently, enhancing patient satisfaction. Assisted patients with Medicare Part D or Medicaid, ensuring compliance with healthcare guidelines and maintaining a high degree of quality focus.

HIPAA)Data Entry Avaya EMR Zoom)Webex Patient Care Customer Service

Sales Agent

College Hunks Hauling Junk

Jul 2023 - Nov 2023 (4 months)

Provided exceptional customer service through chat and phone, showcasing strong problem-solving skills to meet quality standards in a fast-paced environment. Utilized Twilio system for seamless communication, essential for managing transactions and supporting numerous priorities in a collaborative team setting.

Customer Service Problem Solving Twilio Team Collaboration Sales

Sales to Customer Service Representative to Booking Agent

Teleperformance

Mar 2021 - May 2023 (2 years 2 months)

Delivered professional customer service via email and chat, enhancing client satisfaction by resolving inquiries efficiently in a B2B setting. Processed bookings and refunds using Sabre Red software, optimizing processes in a fast-paced environment relevant to travel services.

Customer Service Email Communication Chat Support Sabre VPN B2B Sales

Education

Degrees, certifications, and relevant coursework

South University

Bachelor of Science, Healthcare Management

Activities and societies: Leadership, Terminology, Utilization, Documentation, Patience, Management, Hospitals system, Communication, Compliance, Budgeting, Empathy, Quality Assurance, Patience Care, Active listening, Team work, Ethics, Compliance, Conflict resolution

Completed a Bachelor of Science in Healthcare Management, gaining expertise in leadership, terminology, utilization, and documentation. Developed strong skills in hospital systems, communication, compliance, and budgeting, preparing for a career in healthcare.