Looking for a job

Pamela Flores Díaz

@pamelafloresdaz

Message

Experienced professional focus on project management oriented to customer service

Mexico

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth, where I can leverage my skills in project management, customer relations and now in charge of my own career as a freelance transcriptionist and virtual assistant with a senseof motivation that keeps me learning and improving in a daily basis.

Over 12 years of experience in customer service, project management as coordinator and staff assistance for the automotive industry. Negotiate new projects with OEM customers (automotive industry) and ensuring seamless communication between clients and production teams. My expertise in managing customer portals and maintaining high performance on scorecards has consistently contributed to achieving plant KPIs.

Throughout my career, I have successfully launched new projects by setting up essential information in ERP systems like SAP, and I have played a crucial role in plant startups. My ability to analyze customer requirements and forecast demands has led to significant improvements in inventory turn rates and overall customer satisfaction.

I am passionate about continuous improvement and have a proven track record of enhancing operational efficiency. My dedication to achieving excellence is reflected in my contributions to IATF certification processes and my ability to negotiate effectively with customers to meet their needs without any financial impact to the company.

My transition to remote work as a transcriptionist and virtual assistant has been one of the most empowering and positive changes in my professional life. This shift has not only given me more control over my schedule but also allowed me to create a career that fits who I am, both professionally and personally. In both transcription and virtual assistance, I’m constantly learning new things, from improving typing accuracy and listening skills to mastering scheduling tools, email management, and client communication. The variety of tasks keeps the work interesting and allows me to build a versatile, valuable skill set.

Experience

Work history, roles, and key accomplishments

Assistant to Sales Manager

Fuji Oozx México

Jan 2022 - Dec 2025 (3 years 11 months)

Negotiated piece prices for new and current projects, ensuring competitive pricing. Managed daily accounts payable and analyzed exchange reports for accurate financial reporting. Created and printed SAT invoices for daily shipments, ensuring compliance.

Negotiation Financial Reporting Sales Forecasting SAP Customer Relationship Management IATF Documentation Sales Planning Invoicing

Customer Service to New Projects

Webasto

Jan 2021 - Dec 2022 (1 year 11 months)

Monitored daily shipments and ensured timely follow-up with OEM customers. Supported all launching activities related to the Customer Portal, collaborating with relevant departments. Conducted daily meetings with production to achieve plant KPIs for production lines.

SAP KPIs Customer Service New Project Support R&R Preparation Schedule Agreement Creation

Logistic Planner & Customer Service

Grammer Automotive

Jan 2020 - Dec 2021 (1 year 11 months)

Reviewed daily customer requirements via SAP and corroborated information through portals like FORD. Set up logistics views in SAP for new parts and followed up on internal meetings. Created weekly MPS and daily production plans, adjusting for component shortages.

SAP Logistics Inventory Management Supply Chain Management Customer Service Data Analysis

Customer Service & Planner

Harman - Kardon

Jan 2018 - Dec 2019 (1 year 11 months)

Reported daily and weekly customer requirements for spare parts and OEM. Configured logistics views in SAP for finished goods, ensuring accurate parameter updates. Reviewed customer portals to update capacity demand for production planning.

SAP Inventory Management Supply Chain Management Customer Service Data Analysis

Customer Administrator

Continental Automotive

Jan 2014 - Dec 2018 (4 years 11 months)

Managed OEM customers, monitoring portals and ensuring successful EDI receipt of requirements. Negotiated increases or decreases with customers and followed up on critical project allocations. Reported customer status to maintain plant KPIs, including inventory turn rates and premium freight.

Customer Relationship Management EDI SAP KPIs Inventory Management Premium Freight Negotiation Customer Service Data Analysis

Quality Engineer/Trainee

Lear Corporation

Jan 2009 - Dec 2010 (1 year 11 months)

Responsible for monitoring and reporting the quality of each seat on a production line. Managed and reported line SCRAP targets to quality control and management. Communicated directly with GM's SQE to report progress on claims and close active PRRs.

Quality Control Production Line Monitoring SCRAP Reporting Manufacturing Programs Quality Assurance Problem Solving Data Analysis Team Collaboration

Education

Degrees, certifications, and relevant coursework

Universidad Iberoamericana León

International Business and Customs, International Business and Customs

Studied International Business and Customs at Universidad Iberoamericana León. Focused on core competencies in sales, logistics, and customer management.