ZSZafeer Jamal Siddiqui
@zafeerjamalsiddiqui
Support Executive with 4+ years of experience in customer service.
PakistanWhat I'm looking for
I'm a dedicated Support Executive with over four years of experience in technical support and customer service. My journey began at Daraz, where I excelled as a Support Specialist, processing refund claims and ensuring compliance with company policies. My role involved maintaining accurate records and communicating updates to sellers, which honed my attention to detail and commitment to transparency.
In my previous position as a Communication Officer at TRAX, I managed all written communication channels, including email and social media, ensuring responsive support across platforms. I generated detailed reports tracking key metrics, which helped improve our service delivery. My experience also includes graphic design, where I created engaging visuals for various brands, showcasing my versatility and creativity.
Experience
Work history, roles, and key accomplishments
Support Specialist - IR (Claims)
Daraz
Jul 2023 - Dec 2023 (5 months)
Processed refund claims for Daraz.pk sellers, ensuring compliance with company policies. Verified claim submissions and maintained accurate records for seamless processing. Communicated claim updates to sellers, ensuring transparency and prompt resolution.
Seller Support Executive
Daraz
Jul 2023 - Oct 2023 (3 months)
Provided written support via Daraz's LiveChat, assisting sellers in resolving issues related to procedures and app features. Monitored and evaluated team chat quality, addressing identified issues to ensure high standards of support.
Support Executive - Udhaar Book
Udhaar Book
Jul 2021 - Jun 2023 (1 year 11 months)
Provided tech support on a range of company-developed applications, including Udhaar Book, Toko, Oscar POS, and RollApp. Responded to customer inquiries across multiple channels, including WhatsApp, live chat, email, and phone.
Graphic Designer
The Active Links
Nov 2021 - Jul 2022 (8 months)
Designed platform-specific graphics and visuals for 10+ brands, ensuring alignment with each brand’s identity. Collaborated with content teams to produce engaging designs for social media posts and marketing collateral.
Communication Officer
TRAX
Nov 2020 - Nov 2021 (11 months)
Managed all written communication channels, including email, web chats, and social media inboxes, ensuring consistent and responsive support across platforms. Generated detailed reports tracking metrics such as query volume and response times.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Karachi
Bachelor of Commerce, Commerce
Bachelor of Commerce (B.Com) from University of Karachi.
Availability
Location
PakistanAuthorized to work in
Job categories
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