Looking for a job

Paloma Freitas

@palomafreitas

Message

I'm graduated in Information Systems and currently studying IT Governance.

Brazil

Message

What I'm looking for

I am actively looking for a full time opportunity in the IT department.

I have experience with Systems Support, Infrastructure, Governance and IT Security.

Experience

Current

IT Governance and Security

Current

Bridgestone

Feb 2022 - Present (2 years 4 months)

• Access Management: assist in the operational process of approval and analysis of SAP accesses for Bridgestone members;
• User support: help Bridgestone members regarding IT processes;
• SAP Security activities: assist LA and NA teams with access management/review activities;
• Audit: assist in audit processes (ITSM and ITGC)

SAP Security SAP Active Directory IT Governance

T-

Service Desk

T-systems

Feb 2017 - Jul 2018 (1 year 5 months)

• Support through the phone and email for Mercedes-Benz employees
• SAP password reset
• Support for Microsoft Office applications (Word, Excel, Power Point, Access, Outlook)
• Mainframe Support
• Release of access to Folders and Printers
• Software installation
• Configuration of network equipment and printers

SAP Microsoft Office Help Desk Ticketing Systems Help Desk

IT Infrastructure

TQI

Jul 2018 - Feb 2022 (3 years 7 months)

N3 support for TIM operator prepaid subscribers
• Creation, maintenance and updating of Dashboards in Power BI with data exported from Excel and Sql
• Analysis and treatment of BUGS, Ticket Problems and Service Requests (Legal, Ombudsman, Antifraud, Anatel, Procon.)
• Correction of inconsistency between the database and the TIM network (HLR/SPR) using Shell Script
• Critical alarm monitoring